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Business claim issues

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Someone who is not at all associated with the shop that I manage has claimed our business as her own. She has also changed the business telephone number to her own personal cell phone number. How can we fix this?

1 Expert replyverified_user

Re: Business claim issues

Top Contributor
# 2
Top Contributor
Hi Drea, you can contact GMB support https://support.google.com/business/contactflow

Also, if you can provide the business details here we can look into it further.
Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Re: Business claim issues

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Our business is "A Revelation in Fit" located at 3974 Piedmont Avenue, Oakland CA 94611. Our shop telephone number is 510-858-5459

Any help would be greatly appreciated. We would love to be able to claim our business, and it would be super great to be able to change the number listed on google to our shop number, rather than the random woman's cell phone number.

Thank you for your help!
Drea
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Business claim issues

Top Contributor
# 4
Top Contributor
Hi Drea, contact GMB support - https://support.google.com/business/contactflow They will be able to help you out.
Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Re: Business claim issues

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Your business profile is live https://www.google.com/search?sourceid=navclient&aq=&oq=A+Revelation+in+Fit&ie=UTF-8&rlz=1T4GUEA_enU...

If you know what email account you have used to set up your Google+ page https://plus.google.com/ then you can login and edit your business page.

If you do not know then you can contact Google at this link https://support.google.com/business and on the top right corner of the page, click "contact us" and request a call.