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Business Moved, Old Address Still Showing and Won't Disappear

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We changed the address of our old location weeks ago and it has not been updated yet. Customers are going to the old location and our competitor is now in that location and telling our customers we have gone out of business. When you enter "RBH Wichita" it show old address - 1850 N Ohio Ave, Wichita, KS 67214 

 

Can someone at GMB please fix this? Thank you in advance.

 

RBH.jpg

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Rawson I
December

Business Moved, Old Address Still Showing and Won't Disappear

[ Edited ]
Rising Star
# 5
Rising Star

Hi @Rawson I,

 

Just to add, I presume that this is the old listing?:

 

a) Name: Lewis Goetz, Formerly RBH Industrial

 

b) Address: 1850 N Ohio Ave, Wichita, KS 67214, USA

 

c) Google Maps URL: https://www.google.com/maps?cid=8496734028214631959

 

Also, that this is the listing at the new address?:

 

a) Name: Lewis Goetz, formerly Rubber Belting and Hose

 

b) Address: 2113 S West St Suite 200, Wichita, KS 67213, USA

 

c) Google Maps URL: https://www.google.com/maps?cid=3922807879214077073

 

As I can see, the new listing: https://www.google.com/maps?cid=3922807879214077073 is not verified. 

 

Please verify the listing by following the on-screen instructions here: Lewis Goetz, formerly Rubber Belting and Hose -> Google My Business Claim URL.

 

Once that is done, please contact support and ask them to mark the old listing: https://www.google.com/maps?cid=8496734028214631959 as "Moved" to this one: https://www.google.com/maps?cid=3922807879214077073.

 

For these types of requests, I would recommend contacting Google My Business Twitter support: https://twitter.com/+GoogleMyBiz.

 

You could also contact support by phone, email. But, my observations are that Twitter support is more proficient with issues like this. 

 

 

Also, in the future, in such cases, please follow the instructions here to change the address of the old listing: Google My Business Help -> Move a business on Google. I do understand that you were having issues with doing this earlier, if you do in the future please contact support, or post here and either they, or we will be able to help you. This is the correct process to follow for verified listings as not doing so will create unnecessary duplicates on the Map.

 

Thank you.

View solution in original post

Business Moved, Old Address Still Showing and Won't Disappear

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

That listing is claimed. Do you have access to it? Not to mention, the name on it is breaking G's guidelines.

Business Moved, Old Address Still Showing and Won't Disappear

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Scott,

 

Thanks for the feedback. I have a verified GMB account and when I made the address update to that listings, nothing ever updated. So I created a new listing with the correct infomation....now they both show. ???

Business Moved, Old Address Still Showing and Won't Disappear

Explorer ✭ ✭ ✭
# 4
Explorer ✭ ✭ ✭

Can you provide the G Maps link for both locations? Sounds like you may need to merge them.

Marked as Best Answer.
Solution
Accepted by topic author Rawson I
December

Business Moved, Old Address Still Showing and Won't Disappear

[ Edited ]
Rising Star
# 5
Rising Star

Hi @Rawson I,

 

Just to add, I presume that this is the old listing?:

 

a) Name: Lewis Goetz, Formerly RBH Industrial

 

b) Address: 1850 N Ohio Ave, Wichita, KS 67214, USA

 

c) Google Maps URL: https://www.google.com/maps?cid=8496734028214631959

 

Also, that this is the listing at the new address?:

 

a) Name: Lewis Goetz, formerly Rubber Belting and Hose

 

b) Address: 2113 S West St Suite 200, Wichita, KS 67213, USA

 

c) Google Maps URL: https://www.google.com/maps?cid=3922807879214077073

 

As I can see, the new listing: https://www.google.com/maps?cid=3922807879214077073 is not verified. 

 

Please verify the listing by following the on-screen instructions here: Lewis Goetz, formerly Rubber Belting and Hose -> Google My Business Claim URL.

 

Once that is done, please contact support and ask them to mark the old listing: https://www.google.com/maps?cid=8496734028214631959 as "Moved" to this one: https://www.google.com/maps?cid=3922807879214077073.

 

For these types of requests, I would recommend contacting Google My Business Twitter support: https://twitter.com/+GoogleMyBiz.

 

You could also contact support by phone, email. But, my observations are that Twitter support is more proficient with issues like this. 

 

 

Also, in the future, in such cases, please follow the instructions here to change the address of the old listing: Google My Business Help -> Move a business on Google. I do understand that you were having issues with doing this earlier, if you do in the future please contact support, or post here and either they, or we will be able to help you. This is the correct process to follow for verified listings as not doing so will create unnecessary duplicates on the Map.

 

Thank you.

Business Moved, Old Address Still Showing and Won't Disappear

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

That's the kind of information that makes my day! Thank you.

Business Moved, Old Address Still Showing and Won't Disappear

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi I am having the same issues.  I claimed my business (as it had moved) but the address and phone and email provided by gooogle are incorrect so I can't verify and now both are showing - Getting very confusing, and as we deal with older people we need the phone to be correct.