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Business Listing Incorrect in Google Search

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have a client who has run into a smilar issue as this thread found below: 

https://www.en.advertisercommunity.com/t5/Ownership-Conflicts/Business-listing-incorrect-in-Google-S...

 

The businesses split into two separate locations, new names, new websites, etc; but Google search points to only one of these businesses regardless of changing the search terms. This is only in the business listing (to the right), the correct website pulls as #1 result.

 

Search: young toyota (correct)

Search: young honda (incorrect, shows young toyota business listing)

 

How can I get this elevated to be corrected? Thank you!

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Allyson_GMB (Community Manager)
January

Business Listing Incorrect in Google Search

Follower ✭ ☆ ☆
# 7
Follower ✭ ☆ ☆

It's possible it was inadvertently marked as spam.  I would contact Google My Business via Twitter @googlemybiz

 

There is a way to setup multiple locations for one business inside GMB.  Have you experienced that option?

View solution in original post

Business Listing Incorrect in Google Search

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Anyone, anyone? 

Business Listing Incorrect in Google Search

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆

Hey Audrey,

 

The business name is the same, they just added another location and sell different make of cars right?

 

Have you created an additional listing for the other location?  If so what did you name them?

Business Listing Incorrect in Google Search

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thanks for the reply. Correct, same business name - different location and different cars. 

 

I have created the listing: https://www.google.com/search?q=Young%20Honda%201855%20North%20Main%20Street%20Logan&ludocid=1599486... 

It is named Young Honda, but if you search just 'young honda' it brings up the previous business 'young toyota'. You have to search the exact address for it to come up correctly.

 

So our Young Honda customers are calling Young Toyota/seeing the wrong address.

Business Listing Incorrect in Google Search

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

It looks like this listing has just be suspended. Why?

Business Listing Incorrect in Google Search

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Any thoughts out there? Thanks!

Marked as Best Answer.
Solution
Accepted by Allyson_GMB (Community Manager)
January

Business Listing Incorrect in Google Search

Follower ✭ ☆ ☆
# 7
Follower ✭ ☆ ☆

It's possible it was inadvertently marked as spam.  I would contact Google My Business via Twitter @googlemybiz

 

There is a way to setup multiple locations for one business inside GMB.  Have you experienced that option?

Business Listing Incorrect in Google Search

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

https://business.google.com/b/112889282706801100031/dashboard/l/09659238603192233043?hl=en

 

dear sir mam .

please live the listing my wonershiop is transfer and i am authorises person please live the listing otherwise i have cleam to this listing please live the imigiataly 

Business Listing Incorrect in Google Search

Community Manager
# 9
Community Manager

Hey @aher y

 

If you're still having issues you can check out the following help center article on how to request ownership of a verified listing: https://support.google.com/business/answer/4566671?hl=en

 

In the future, if you have a question, please start a new thread instead of posting on someone else's. 

 

Thanks,

Allyson Wright, Community Manager, Google My Business
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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Business Listing Incorrect in Google Search

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

dear sir mam .

                         please live thise listing . beacuses i am authorises person this listing and i have suggest meany times and please u have emigataly action and live thise listing ether i have claim to thise services .

i am verry destoped this business listing and finaly i have complent this woner .i have request please live thise listing.