AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

My Business
3.9K members online now
3.9K members online now
Has someone else verified your business? Learn how to recover ownership
Guide Me
star_border
Reply

BrandRep Has Ownership Access

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Team,

 

BrandRep claimed the ownership of our business and when requested provides Communication manager access. We would like to have the ownership transferred to us.

 

Please let us know if any further information is needed.

 

1. Full business name 

AmaravatiGrill
2. Current business address 

8145 Ardrey Kell Road,Charlotte, NC 28277
3. Current telephone number 

(980) 262-3201
4. Google Maps URL 

https://www.google.com/maps/place/Amaravati+Grill/@35.039001,-80.7957827,17z/data=!3m1!4b1!4m5!3m4!1...

5. Website (if applicable) 

http://www.amaravatigrill.com/

1 Expert replyverified_user

BrandRep Has Ownership Access

Explorer ✭ ☆ ☆
# 2
Explorer ✭ ☆ ☆

You can log in and try to reclaim the business. Click add a new location within google my business and try to add yours. When it comes up as someone else owning it, you can request access through google my business. If they do not reply within 7 days you can manually take it from them

BrandRep Has Ownership Access

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

We did try this approach. BrandRep responds by making us as Communication Manager not the owner. We want to get the ownership from BrandRep.

BrandRep Has Ownership Access

Explorer ✭ ☆ ☆
# 4
Explorer ✭ ☆ ☆

And you cannot contact them in any other way? It is strange that they do not want to give you access to your own property.

If you are not in contact with them, I would create a new GMB account, request ownership and if they don't respond to that one try to manually override it. Keep going until they give it to you :)

BrandRep Has Ownership Access

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I have read in other posts that google was able to override. Can anyone provide us the contact info(hone /email) to reach Google Business for Support?

BrandRep Has Ownership Access

Explorer ✭ ☆ ☆
# 6
Explorer ✭ ☆ ☆

Go into GMB.

Click the 3 lines on the top left.

Click support.

On the bottom under contact us, click need more help (i in a blue circle).

Choose your issue from the list

Click Request a callback.

 

 

 

 

BrandRep Has Ownership Access

Top Contributor
# 7
Top Contributor

Hi @Zachary E

 

Sorry but according my experiences your advise won't work

 

@Amaravati G

I dealt few similar cases like yours.

Please confirm being the owner of the business rather the jsut any other platform company.

Best would be you show me a screengrab where I can see you got from the hostaging company the role as "communication manager" only.

Once I have this I will escalate your case to Google

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: BrandRep Has Ownership Access

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

@Helmut Geissler

 

Waited for google chat representative to respond to the issue.No response even after a week. Picture is uploaded. Please escalate from your end.

 

Thanks,

 

BrandRep.JPG

BrandRep Has Ownership Access

Top Contributor
# 9
Top Contributor

@Amaravati G

 

done - FMI #831

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

BrandRep Has Ownership Access

Top Contributor
# 10
Top Contributor

@Amaravati G

 

ASAP:

 

Google unverified the listing and you are requested to claim the page to verify you are the true owner.

Note: its a good recommendation  to hurry as the"actual owner can also try to claim it again.

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile