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Another Company changed our Google Plus details.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I am the director of Empire Van Hire, our Google Plus page is here: https://plus.google.com/+Empirevanhire

 

I am also the director of a company called Castle Van Hire. We changed our name to Empire Van Hire a couple of years ago from Castle Van Hire in order to freshen up the company image. I am however still the owner of Castle Van Hire.

 

Another Castle Van Hire has been started locally, mimicking our company. You have changed all of our contact details to theirs on the Google Plus page for Castle Van Hire. This is massively affecting our business as lots of our customers still know us as Castle Van Hire. I once received a phone call from Google Plus, who let me know someone had requested different information for the listing. I told them at the time the details have not changes however they went ahead and changed the listing???

 

This is massively affecting our business, please contact us urgently. We can confirm our ownership of the business.

 

The castle van hire Google plus listing can be found here: https://www.google.co.uk/maps/place/Castle+Van+Hire/@52.4339115,-1.4973287,17z/data=!3m1!4b1!4m2!3m1...

 

We are still the directors of this business and it is really costing us money, please call urgently to discuss further.

 

Amar

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Another Company changed our Google Plus details.

Top Contributor
# 5
Top Contributor
Hi Amar, yes you can still get in touch with GMB support here - https://support.google.com/business/#topic=4539639&contact=1
Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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VP, Local Search at Sterling Sky

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Re: Another Company changed our Google Plus details.

Top Contributor
# 2
Top Contributor
Hi Amar, when you rebranded, did you change addresses? In other words, does the Castle Van Hire page list the address that you operated out of when that was your brand?

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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VP, Local Search at Sterling Sky

Re: Another Company changed our Google Plus details.

[ Edited ]
Top Contributor
# 3
Top Contributor

@Amar T

 

Hey Amar

 

since this is a peer-to-peer help forum nobody will "urgently" contact you.

But if you like I can provide you with some more information abut your and other pages.

In the end and getting an answer about what "mimicring" page your are talking about we perhaps can help you better.

 

AT first your mentiond business page: plus.google.com/+Empirevanhire/about

secondly an other (also verified business) page: plus.google.com/109404655186217743124 (complete other name as the first page, different address and different phone number as your page - means there is no mimicry at all)

Thirdly: under the name, address & website of the second page there is obviously an unverified duplicate (  @Colan I can find the duplicate in MapMaker only: its )

http://www.google.com/mapmaker?gw=39&fid=0x48774bf428719fcb:0xa04a8f3a36d32631 while the claimed is: http://www.google.com/mapmaker?gw=39&fid=0x48774bf42825f1bf:0x5c66b6261d4dfbf0)

 

My question to Amar:

 

what of the three pages have been in the past under your control?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Another Company changed our Google Plus details.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi Guys,

Sorry for the late reply. I appreciate your help.

To answer Helmut. Castle van hire was my previous business before we refreshed our branding. I did own the Google plus page and remember being contacted by Google with a request to change contact information, which i denied. However it looks as if they still made the changes and let someone else claim the business.

To be clear, I still own castle van hire as a business, as a lot of my client base still know us under that name.

As we are known quite a lot in the local area, this other company has set up under a similar name, with a similar logo and is pretending to be us. A lot of our existing customers and going to them because they don't understand that they are mimicking our business.

Please help, what can I do to resolve this issue.

You used to be able to get someone from Google to call you to help with issues, can you still request this? We genuinely need you help.

Amar
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Another Company changed our Google Plus details.

Top Contributor
# 5
Top Contributor
Hi Amar, yes you can still get in touch with GMB support here - https://support.google.com/business/#topic=4539639&contact=1
Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky