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Am not able to access my Google business or Google + account

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My Company; Homebridge Canada Inc, has a Google Places business account (company info and URL provided below) with Google reviews and a Google + page that we are not able to access and need to claim as our own.   We do not have the email or phone number associated to this account. How can we claim this Google account without that info?  Please help!


located at 576 Bryne Dr, Barrie, ON L4N 9P6,



Google location page URL:

1 Expert replyverified_user

Am not able to access my Google business or Google + account

Top Contributor
# 2
Top Contributor

Hi @Lance K, there is a process you can follow here - 

Someone else verified my business


The section that likely applies best to your situation is this:


Request access

You can contact the current listing owner through Google My Business to request access to own or manage the listing.

To request access from the current listing owner:

  1. Navigate to Google My Business
  2. Sign in to Google with the account you use to manage your business. 
  3. Enter the name or address of your business, then select it from the search results.
    1. You may see a dialog showing part of the email address that verified the listing. If you manage this email address, sign in to that account to access your business listing. 
  4. Fill out the form. The current listing owner may need to contact you for more info, so you won’t be able to submit your request without sharing your contact details with them.
  5. Click Submit
  6. The current listing owner will receive an email asking them to get in touch with you, and you’ll receive a confirmation email. Check on the status of your request by clicking the link in your confirmation email. 
  7. Allow a full 7 days for the current listing owner to respond to your request. If you don’t hear back after 7 days, you'll be able to verify your affiliation with the business to gain access to the listing. 
Colan Nielsen, Google My Business Top Contributor
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