Account Transfer from unknown User
Our company realized that someone is holding our g business account. We have no idea who this could be. So I claimed ownership using the Google process described here: https://support.google.com/business/troubleshooter/3452717?p=business_ownership&id=74085503641360103...
Quickly, I received a reply from "Anna" mentioning Google will contact the registered owner. Nothing happened, so after one week, I answered this mail as requested. I received another automatic reply from "Anna", stating they will again contact the owner. After another week, I replied again -- but since then, no more replied from Google was sent.
We we still have no idea who is holding our company ownership. What else can we do to fix it?
Re: Account Transfer from unknown User
since I know "Anna" is the name of a "bot" of the German business support and as I believe you are trying to regain ownership over this business page plus.google.com/114256212583646331368 I would recommend to request a phone call from German business support
Do this through support.google.com/business/contactflow?hl=de (but from Mo - Fr only)
Gruesse aus Berlin
Helmut Geissler, Google My Business Top Contributor | my G+ profile