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Account Transfer from unknown User

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our company realized that someone is holding our g business account. We have no idea who this could be. So I claimed ownership using the Google process described here:


Quickly, I received a reply from "Anna" mentioning Google will contact the registered owner. Nothing happened, so after one week, I answered this mail as requested. I received another automatic reply from "Anna", stating they will again contact the owner. After another week, I replied again -- but since then, no more replied from Google was sent. 


We we still have no idea who is holding our company ownership. What else can we do to fix it?



1 Expert replyverified_user
Marked as Best Answer.
Accepted by Manoj S (Google Employee)
April 2016

Re: Account Transfer from unknown User

Top Contributor
# 2
Top Contributor

@Markenfilm H


since I know "Anna" is the name of a "bot" of the German business support and as I believe you are trying to regain ownership over  this business page I would recommend to request a phone call from German business  support


Do this through (but from Mo - Fr only)


Gruesse aus Berlin





Helmut Geissler, Google My Business Top Contributor   |  my G+ profile