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Account Transfer from unknown User

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our company realized that someone is holding our g business account. We have no idea who this could be. So I claimed ownership using the Google process described here: https://support.google.com/business/troubleshooter/3452717?p=business_ownership&id=74085503641360103...

 

Quickly, I received a reply from "Anna" mentioning Google will contact the registered owner. Nothing happened, so after one week, I answered this mail as requested. I received another automatic reply from "Anna", stating they will again contact the owner. After another week, I replied again -- but since then, no more replied from Google was sent. 

 

We we still have no idea who is holding our company ownership. What else can we do to fix it?

 

Chris

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1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Account Transfer from unknown User

Top Contributor
# 2
Top Contributor

@Markenfilm H

 

since I know "Anna" is the name of a "bot" of the German business support and as I believe you are trying to regain ownership over  this business page plus.google.com/114256212583646331368 I would recommend to request a phone call from German business  support

 

Do this through support.google.com/business/contactflow?hl=de (but from Mo - Fr only)

 

Gruesse aus Berlin

ehg

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Account Transfer from unknown User

Top Contributor
# 2
Top Contributor

@Markenfilm H

 

since I know "Anna" is the name of a "bot" of the German business support and as I believe you are trying to regain ownership over  this business page plus.google.com/114256212583646331368 I would recommend to request a phone call from German business  support

 

Do this through support.google.com/business/contactflow?hl=de (but from Mo - Fr only)

 

Gruesse aus Berlin

ehg

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile