My Business
3.3K members online now
3.3K members online now
Has someone else verified your business? Learn how to recover ownership
Guide Me

Access to account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our Google business account was set up by an ex-employee. Now we are unable to log in because said ex-employee has not given us the password to the account used to set-up our Google plus page. 

Is there a way we can regain access to the account and transfer the page to a different email address. 

Thank you.

Marked as Best Answer.
Accepted by Manoj S (Google Employee)
April 2016

Re: Access to account

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭

Follow these simple steps:

1. head over to Google My Business
2. Login with the account you wish to manage the page
3. Once logged in, search for the business name and follow the steps to claim the page
4. It will then alert you that someone else has control and will ask if you want access
5. Follow the steps provided on screen.

Here is the Google support guide to help you out: