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About a certain phone number sometimes published in the Forum to contact business support

Top Contributor
# 1
Top Contributor

Hi @Marissa_GMB

 

Its not the first time i see a certain US phone number publishe by users as in here:  Current owner won't respond to ownership request.

 

The recommended number is 844-491-9665 and I believe its just an Adwords contact number.

What would be your recommendation:

should we either  just ignore post like in here:  Current owner won't respond to ownership request by Byron G 

 

or should we chime in making clear this isn't an applicable phone number for GMB users.

 

Please clarify

 

Thanks

 

PS:  I first time was able to tag you as @Marissa_GMB in a normal thread started by me

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile
2 Expert replyverified_user

Re: About a certain phone number sometimes published in the Forum to contact business support

Top Contributor
# 2
Top Contributor

Hi @Helmut Geissler

 

Technically it is quite correct, because when you call the number, it offers you three choices on who you want to speak to:

 

1) AdWords

2) Analytics

3) Google Business 

 

And anyone with an Analytics or Adwords account can find the number because its listed in the help section ( or their countries equivalent support tel number )

 

So i guess its not wrong, but maybe not the right place ?

 

 



Tim Capper, Google My Business Top Contributor
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Re: About a certain phone number sometimes published in the Forum to contact business support

Top Contributor
# 3
Top Contributor
Thanks Tim

wasn't aware this choice
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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile