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2 Google places showing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have a G+ for Southwest Collision and Car care https://plus.google.com/110238340643838466056/about?hl=en which is ours, and then there is another business that has been made by an ex employee that is coming up as us in searches that I need to have removed. Southwest Collision Center https://www.google.com/maps/place/Southwest+Collision+Center/@33.4237475,-111.9066035,15z/data=!4m6!... I need to have this deleted but I do not have any access to the page. How can I get it removed? I have filed several removals but they wont remove it, is there anything I can do?

 

 

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
December 2015

Re: 2 Google places showing

Top Contributor
# 2
Top Contributor

Hi @Jori H

 

Here are the 2 pages:

 

Current Verified Page: https://plus.google.com/110238340643838466056/about

 

2nd Verified Page: https://plus.google.com/109664164423599656908/about

 

This is a two stage process.

 

Go to >> http://www.google.com/business/

The click >> Get onto Google ( Big Blue Top Right )

Enter the business name.>> Southwest Collision Center

Select the Business

It will then say :

Someone else has already verified this listing

This listing has already been verified by another user. If you want to add this listing to your account, you can make a request that will be sent to the current verified user.

Request admin rights


Request the admin right >> you will need to write a message to the current "owner" of the local page

You need to go through this process. ( wait 7 days )

Now you can contact Google Business Support to regain ownership and merge with current business page:


https://support.google.com/business/contactflow

 



Here's a few examples of how this process could go:

1. We look at the owner and see if they have been active recently - if not, we notify the user that we have unverified their page and ask them to contact us if this incorrect. Over 80% of these actually come back as mailer-demons and we immediately know the user is no longer active and can't transfer ownership, in which case we unverify them and let them know. In this case, we have an issue - unverifying a page means losing the views, posts and content that has been built by the current owner.

2. We reach out to the owner and they do respond and say "yes that'd be great, lets transfer ownership." We could help them through that process and also keep the views and social content provided by the previous owner (since they are giving that data to the new owner in the transfer).

3. If we reach out to the owner and they don't respond in 7 days, we will attempt to reach out a few times through different methods (email again, phone, website portal contact paths, etc) and give them another 7 days. If there is no response we will unverify the current owner and then ask the claimant to pin verify the page again - so that we can verify they are legit. Keep in mind the process takes awhile because we want to be sure the right owner is managing the page and to give the current owner a chance to reply.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

View solution in original post

Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
December 2015

Re: 2 Google places showing

Top Contributor
# 2
Top Contributor

Hi @Jori H

 

Here are the 2 pages:

 

Current Verified Page: https://plus.google.com/110238340643838466056/about

 

2nd Verified Page: https://plus.google.com/109664164423599656908/about

 

This is a two stage process.

 

Go to >> http://www.google.com/business/

The click >> Get onto Google ( Big Blue Top Right )

Enter the business name.>> Southwest Collision Center

Select the Business

It will then say :

Someone else has already verified this listing

This listing has already been verified by another user. If you want to add this listing to your account, you can make a request that will be sent to the current verified user.

Request admin rights


Request the admin right >> you will need to write a message to the current "owner" of the local page

You need to go through this process. ( wait 7 days )

Now you can contact Google Business Support to regain ownership and merge with current business page:


https://support.google.com/business/contactflow

 



Here's a few examples of how this process could go:

1. We look at the owner and see if they have been active recently - if not, we notify the user that we have unverified their page and ask them to contact us if this incorrect. Over 80% of these actually come back as mailer-demons and we immediately know the user is no longer active and can't transfer ownership, in which case we unverify them and let them know. In this case, we have an issue - unverifying a page means losing the views, posts and content that has been built by the current owner.

2. We reach out to the owner and they do respond and say "yes that'd be great, lets transfer ownership." We could help them through that process and also keep the views and social content provided by the previous owner (since they are giving that data to the new owner in the transfer).

3. If we reach out to the owner and they don't respond in 7 days, we will attempt to reach out a few times through different methods (email again, phone, website portal contact paths, etc) and give them another 7 days. If there is no response we will unverify the current owner and then ask the claimant to pin verify the page again - so that we can verify they are legit. Keep in mind the process takes awhile because we want to be sure the right owner is managing the page and to give the current owner a chance to reply.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership