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[Launch] Owner Review Response Notification

Community Manager
# 1
Community Manager

We’re launching notifications to inform your customers when you respond to their reviews, with plans to release mobile push notifications at a later date.

 

When businesses respond to, or update responses to customer reviews, the customer now receives an email notification. The business’s response is published immediately and 5 minutes later, the notification is sent. This 5 minute delay allows time for the merchant to make any corrections to their response after submitting.

 

The notification email informs the customer of a reply to their review, and contains a link to a page with the full owner response.

 

Screen Shot 2018-05-11 at 8.39.51 AM.png

 

Note: The review response is published immediately on Search and Maps.


____________________________________________________________________________________________
Marissa Nordahl, Community Manager, Google My Business
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[Launch] Owner Review Response Notification

Follower ✭ ✭ ☆
# 2
Follower ✭ ✭ ☆

@Marissa_GMB,

 

This is fantastic! We've been asking for this feature for months and our guest relations team will love to hear they can now recover guests on Google.

[Launch] Owner Review Response Notification

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Now if only you had a meaningful way to audit the number of reviews that need responses and how that impacts your businesses presence on GMB :)

[Launch] Owner Review Response Notification

Explorer ✭ ✭ ✭
# 4
Explorer ✭ ✭ ✭

still awaiting notifications (to owner) of questions posted to Q&A... sigh.  200 corporate owned locations, several questions, we haven't received a single notification.  Yes we are configured/opted in to receive notifications.  

[Launch] Owner Review Response Notification

Explorer ✭ ✭ ☆
# 5
Explorer ✭ ✭ ☆

@Marissa_GMB - This is awesome! Will we also see notifications for business owner responses to questions in the Google Q & A feature? :D

[Launch] Owner Review Response Notification

Top Contributor
# 6
Top Contributor

@AllieMargeson - users get mobile push notifications when anyone responds to Q&A (users or the business owner). 


Joy Hawkins, Google My Business Top Contributor
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Owner of Sterling Sky
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[Launch] Owner Review Response Notification

Explorer ✭ ✭ ✭
# 7
Explorer ✭ ✭ ✭

when it happens, and I think it will, I'm going to have a party!

[Launch] Owner Review Response Notification

Explorer ✭ ✭ ☆
# 8
Explorer ✭ ✭ ☆

@Carolyn H I received an email notification of a new question for one of my clients yesterday 

[Launch] Owner Review Response Notification

Top Contributor
# 9
Top Contributor

@Keenan Glass notifications don't get sent if you have a bulk account (more than 100 listings) so that's likely why you get them and she doesn't.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

[Launch] Owner Review Response Notification

Top Contributor
# 10
Top Contributor

I'm collecting feedback on how this change impacts what people do for reviews.  If you're on Twitter, please vote :)

 

https://twitter.com/JoyanneHawkins/status/995004213674393600


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual