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Wrong phone number appears after clicking 'Call' on mobile ad?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello, I have tried to add a call extension feature to our Google Adwords Ad. I tested this on my iPhone. The number appears correctly on the ad, but when I press on it the number that is dialled is different? Any help to solve this would be much appreciated.

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Accepted by topic author Denys W
April

Wrong phone number appears after clicking 'Call' on mobile ad?

Rising Star
# 2
Rising Star

Hi Denys,

 

Have you selected the Google forwarding number option? You can read more about how that works here: https://support.google.com/adwords/answer/2454052

 

Best,

 

John

Re: Wrong phone number appears after clicking 'Call' on mobile ad?

[ Edited ]
Top Contributor
# 3
Top Contributor

Hi @Denys W

 

That sounds like a forwarding number is being used. This video does a good job of explaining it around the 0:50 mark.

 

Has the business phone actually been ringing when you've dialled this different number? If so, it's very likely a forwarding number being used to help track calls coming from AdWords.

 

Edit: Sorry @John Horn, I got distracted halfway through writing my reply there Smiley Very Happy


ScottyD, AdWords Top Contributor
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