Wrong phone number appears after clicking 'Call' on mobile ad?
Hello, I have tried to add a call extension feature to our Google Adwords Ad. I tested this on my iPhone. The number appears correctly on the ad, but when I press on it the number that is dialled is different? Any help to solve this would be much appreciated.
Re: Wrong phone number appears after clicking 'Call' on mobile ad?[ Edited ]
April 2017 - last edited April 2017
Hi @Denys W,
That sounds like a forwarding number is being used. This video does a good job of explaining it around the 0:50 mark.
Has the business phone actually been ringing when you've dialled this different number? If so, it's very likely a forwarding number being used to help track calls coming from AdWords.
Edit: Sorry @John Horn, I got distracted halfway through writing my reply there
ScottyD, AdWords Top Contributor
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