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Issue with Call Details Report on Search Ads

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello Everyone,

 

I am new to the Google AdWords and need some help from you all.

 

In Search ads Call details report why some of call status are showing received with "Zero" call duration ? Can anyone please let me know why this happening and where is the issue ?

 

Please go through the below screenshot.

 

Thanks in advance,

 

Susanta

 

Campaign Management – Google AdWords 2016-11-17 18-04-25.png

 

1 Expert replyverified_user

Issue with Call Details Report on Search Ads

Top Contributor
# 2
Top Contributor

Just a guess... are you using an answering machine and could it have become full?

 

Issue with Call Details Report on Search Ads

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Yes, I am using an answering machine. So is that the reason for Zero call duration?