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I have received several phone calls to my business with "this call is generated by GADWORDS, wrong

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

All of them are wrong numbers when I answer the phone??

1 Expert replyverified_user

Re: I have received several phone calls to my business with "this call is generated by GADWORDS

Top Contributor
# 2
Top Contributor
Google recycles their call forwarding numbers. When an AdWords customer stops using a number, it is made available to someone else

Although it is unusual, sometimes you can receive calls intended for the previous business.

You shouldn't be charged for these - take a look in your AdWords account to see if anything matches the call you received.

How Can This Happen? Searchers might note down the phone number that they see at the time, and call it later. Or store it in their phone. Occasionally a business might see the dynamic number in their ads and add it somewhere permanent. You could see which number is being generated for your account and do a Google search for it.

Re: I have received several phone calls to my business with "this call is generated by GADWORDS

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
OK, but over 4calls this week alone.. Maybe I should turn off AdWords?

Re: I have received several phone calls to my business with "this call is generated by GADWORDS

Top Contributor
# 4
Top Contributor
Contact Google and explain your problem. Hopefully they can assign a new number to your account.
https://support.google.com/adwords/answer/8206