AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
4.2K members online now
4.2K members online now
Learn how to reach mobile device users, drive phone calls, and increase app installs
Guide Me
star_border
Reply

Call Extensions Rolling Into Location Extensions?

Follower ✭ ✭ ✭
# 1
Follower ✭ ✭ ✭

Has anyone else received an email describing calls now going to business location numbers instead of specified numbers? This is going to be tricky for multi-location businesses who use a main number going to a call centre, but who install local numbers in GMB as a best practice.

 

I did reach out to a partner, and followed the help centre links, but none of them describe my scenario. Think of a bank - one main number for all queries, hundreds of local numbers in a GMB, not going to a call centre, possibly not going to a CRM. yikes!

 

Call Extension email.png

1 Expert replyverified_user

Call Extensions Rolling Into Location Extensions?

Rising Star
# 2
Rising Star

 @Julia V

 

I haven't seen anything about this. I can think of a few more scenarios along with the one you've given.

Would you please share the direct link to the "form" mentioned in the email screenshot?