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Call Extensions Rolling Into Location Extensions?

Follower ✭ ✭ ✭
# 1
Follower ✭ ✭ ✭

Has anyone else received an email describing calls now going to business location numbers instead of specified numbers? This is going to be tricky for multi-location businesses who use a main number going to a call centre, but who install local numbers in GMB as a best practice.

 

I did reach out to a partner, and followed the help centre links, but none of them describe my scenario. Think of a bank - one main number for all queries, hundreds of local numbers in a GMB, not going to a call centre, possibly not going to a CRM. yikes!

 

Call Extension email.png

Call Extensions Rolling Into Location Extensions?

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

 @Julia V

 

I haven't seen anything about this. I can think of a few more scenarios along with the one you've given.

Would you please share the direct link to the "form" mentioned in the email screenshot?