How does the automated google call reporting handle call extensions when calling our business? Our business phone line starts with entering extensions so would the google call go with 1? We would prefer the google call to somehow go to ext. 2.
Google call forwarding simply forwards the call to the number you give it. Now what happens on that number is up to you. You can set the IVR up and ask users enter the desired extension for the right department. Or can have a direct number to the department used with Google forwarding so that there's lesser wait time.