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Call Extension

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

How does the automated google call reporting handle call extensions when calling our business? Our business phone line starts with entering extensions so would the google call go with 1? We would prefer the google call to somehow go to ext. 2.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

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Accepted by MosheTLV (Top Contributor)
April

Call Extension

Top Contributor
# 2
Top Contributor

Hi @Level2Security

 

Google call forwarding simply forwards the call to the number you give it. Now what happens on that number is up to you. You can set the IVR up and ask users enter the desired extension for the right department. Or can have a direct number to the department used with Google forwarding so that there's lesser wait time. 

 

Thanks
Ratan Jha
Join me on Google+   |   Twitter


About Me: Community Profile | Ratan Jha INC.
If this or any other post solved your question, do not hesitate to accept it as the solution.

View solution in original post

Highlighted
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
April

Call Extension

Top Contributor
# 2
Top Contributor

Hi @Level2Security

 

Google call forwarding simply forwards the call to the number you give it. Now what happens on that number is up to you. You can set the IVR up and ask users enter the desired extension for the right department. Or can have a direct number to the department used with Google forwarding so that there's lesser wait time. 

 

Thanks
Ratan Jha
Join me on Google+   |   Twitter


About Me: Community Profile | Ratan Jha INC.
If this or any other post solved your question, do not hesitate to accept it as the solution.