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Adwords App not loading after install

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi folks. After upgrading to a new iphone (7) and restoring from icloud I get an error when trying to open the app. "Can't load data. Check your connection" I have tried to open while on WiFi and mobile data, same error. I've also deleted the app and re-downloaded the latest version from the app store. I've also checked the app settings which only has the options of "refresh in background" and "use mobile data"

 

Any ideas of where to from here?

 

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1 Expert replyverified_user

Adwords App not loading after install

Community Manager
# 2
Community Manager

Hi Hugh,

 

Are you still having trouble with this?

 

Cassie

Adwords App not loading after install

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

i am facing this issue today. Could someone please help

Adwords App not loading after install

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

So here is how I resolved this. It looks like it was a token issue which was created by the upgrade. 

 

1) Deleted GA app from phone. 

2) Backed up to iCloud AND then physical backup to iTunes on mac.

3) Nuked phone. Wiped the lot.

4) Restores from iTunes backup.

5) Logged onto App Store, downloaded and installed fresh version of GA app. 

 

This worked and I have t had any more issues. It's important to delete the GA app before backing up. If you don't you will be backing up the token issue. 

 

Good luck!