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Review #2: How would you respond to this customer review?

[ Edited ]
Google Employee
# 1
Google Employee

 

Acknowledging positive reviews is just as important as addressing complaints. Here's how we'd recommend replying to a positive online review.

 

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For more about managing reviews for your #smallbiz, visit: http://goo.gl/Cq5iU7

 


 

Responding to reviews isn't just about dealing with customer complaints. How would you respond to this positive customer review? Post your suggested response in the comments below.

 

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2 Expert replyverified_user

Re: Review #2: How would you respond to this customer review?

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Thank you for coming to our store and giving us the oppertunity to serve you. We truly appreciate your business!

Re: Review #2: How would you respond to this customer review?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you for your kind comments and positive review. We appreciate your taking the time to do this and look forward to seeing you again. It is a pleasure to do business with you.

 

Re: Review #2: How would you respond to this customer review?

Follower ✭ ☆ ☆
# 4
Follower ✭ ☆ ☆

I'd thank this client, obviously, but I'd probably repeat the service and location in my response since the client wasn't specific in their review.  That way when a new lead read the review and response they'd know what the service and location was. 

Re: Review #2: How would you respond to this customer review?

Google Employee
# 5
Google Employee

These are all great responses! It's so important to let the happy customers that you appreciate them too!