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Fake reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi

 

I have been running a bridal boutique for a year now and I have just received a 1 star review. However the customer has never contacted me, nor visited the boutique, I have checked the diary twice. The apparent reviewers name is Carly Jeavons, https://business.google.com/b/100856550140738048014/reviews/l/03275662146874342855

 

I am unable to flag the review, however aware that this could cause serious damage to my listing especially as a new business.

 

Your help would be gratefully appreciated.

 

Thanks

 

Caroline

2 Expert replyverified_user

Re: Fake reviews

Google Employee
# 2
Google Employee

Hi @Caroline C, welcome to the community! If you feel that a review of your business violates our Review content policies, the proper step to take are detailed here: Flag and fix inappropriate reviews.

Re: Fake reviews

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi

I cannot see the option to flag reviews.

Thanks

Caroline

--


*Making finding your perfect wedding day look exciting and hassle free!*

* Caroline Clark Bridal Boutique*
8 Victoria Square (Upper floor), Droitwich, Worcestershire WR98DS
01905799474
info@carolineclarkbridalboutique.co.uk

Find us on facebook and twitter:

https://www.facebook.com/Caroline-Clark-Bridal-Boutique-Bella-Brides-330800190669/

@cc_bridal@CC_bridal


* Opening Times:*
Monday- Closed.
Tuesday- 10-4
Wednesday 10-4
Thursday 10-4*
Friday 10-4
Saturday 10-5*

Please note late nights and Saturdays are appointment only.

Caroline Clark Bridal Boutique is a trading name of Bella Brides Ltd

Re: Fake reviews

Badged Google Partner
# 4
Badged Google Partner
Try this link, the flag pops for me, even if I'm not logged in.: https://www.google.com/#q=bella+brides+droitwich&lrd=0x4870ede585a2c191:0xd6a85e72e926f35e,1,

Re: Fake reviews

Top Contributor
# 5
Top Contributor

Hi @Caroline C

 

Scroll down in your about page:

https://plus.google.com/100856550140738048014/about

 

The Flag Review:

 

Caroline Clark Bridal Boutique   Posts   Google .png

 

 

Based on experience and finding no obvious spam connections, I don't think this will be removed. Sorry

 

 

Keep asking happy customers to leave a reviews.

 

 

 



Tim Capper, Google My Business Top Contributor
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