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working links rejected

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My google feed was accepted and then a day later the same exact links were rejected. They came back as being nonworking urls. my site has had no downtime. can you help me figure out what might be happening? i checked the urls that were rejected and they are all fine.

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Rosalee R
September 2015

Re: working links rejected

Top Contributor
# 5
Top Contributor

webmaster-tools should show the date-stamp of crawl-errors --
the server's logs should show quite obvious crawls from google's
user-agents on that specific date.

most hosting compainies should be able to locate the root-cause
of such issues using the date and response-code information via
webmaster-tools and google's (user-agent) crawl information.

that said, the best likely course would be to:
(a) contact adwords support and ask for a product-listing-ads specilist;
(b) continue to ask for further clarification about any webmaster-tools
messages, and crawl issues in general, by replying directly to the people
disussing the issues within the webmaster-tools-forum;
(c) continue working with the hosting-company and web-server administrator.

also, consider that many multiple issues
can result in the same bad-links message --
check the data being submitted and the site
against all error messages and all google's
rules and policies.

View solution in original post

Re: working links rejected

[ Edited ]
Top Contributor
# 2
Top Contributor


what is seen in a specific browser may not be what google or all users see.

generally, the website must be crawlable by
googlebot, adsbot-google, googlebot-image,
and all mobile users (agents).

also, the data submitted must match the data
displayed on the website, at all times, by
all users, regardless of physical location.

 

also, be certain all images submitted meet all google's requirements --

such as no watermarks and no promotional information of any kind.

 

also, (especially if any apparel or apparel-accessories are submitted)

be certain that any variants submitted meet all variant related polices --

such as identical item_group_id values for all items in a variant-group

and link landing-pages that match the variants exactly.

 

also, be certain there are no popups or redirects.

also, the web-server and the server's network must
be able to keep pace with all google's crawl requests.

check all messages within the merchant-center-account,
all crawl requests within the web-server's log files, and
the web-site's content against all submitted (feed) data
and all google's (website and landing-page) policies.

otherwise, forum members cannot look into the account or feed --
the best likely course would simply be to contact google directly.

 

Re: working links rejected

Rising Star
# 3
Rising Star
Hi Rosalee,

You have some great advice here from Celebird. I suggest you pay attention this one particular point highlighted by Celebird: "also, be certain all images submitted meet all google's requirements -- such as no watermarks and no promotional information of any kind."

If your image URL's or LP is not upto the standards according to Google AdWords, they may get disapproved.

Another thing I would like to highlight here is that you cannot use the same LP URL twice in the same product feed. If you do use the same LP URL for two different products your feed will definitely be disapproved. I suggest you look into this as well as many people are not aware of this fact.

Hope this helps.

Cheers!

Shashank
Cheers,
Shashank Singh, AdWords Rising Star |
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Re: working links rejected

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

i saw in webmaster tools that i had a sudden climb in server errors. my site was hit hard by the google bot and i got all these errors but it doesn't come with a time stamp and my host (nexcess) says they can't find an issue and need examples with time stamps. any suggestions on how to get that information? i asked in another forum and i didn't see a solution.

Marked as Best Answer.
Solution
Accepted by topic author Rosalee R
September 2015

Re: working links rejected

Top Contributor
# 5
Top Contributor

webmaster-tools should show the date-stamp of crawl-errors --
the server's logs should show quite obvious crawls from google's
user-agents on that specific date.

most hosting compainies should be able to locate the root-cause
of such issues using the date and response-code information via
webmaster-tools and google's (user-agent) crawl information.

that said, the best likely course would be to:
(a) contact adwords support and ask for a product-listing-ads specilist;
(b) continue to ask for further clarification about any webmaster-tools
messages, and crawl issues in general, by replying directly to the people
disussing the issues within the webmaster-tools-forum;
(c) continue working with the hosting-company and web-server administrator.

also, consider that many multiple issues
can result in the same bad-links message --
check the data being submitted and the site
against all error messages and all google's
rules and policies.

Re: working links rejected

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

i wanted to update with the conclusion to this question. i finally was able to get google adwords to review my listing and there were multiple issues in the feed. the primary one being that the shipping price they were seeing wasn't matching the one ending up in the feed. i did not realize that a couple of years ago i had set up shipping prices inside of google merchant itself and this was feeding the shipping info. 

 

other issues were that the products listed as out of stock have to be out of stock on your site. so if you sell out, upload a feed, then restock before updating...you can get flagged.

 

apparently if they pass back an error like 'page not existing or server side errors' it can represent a myriad of issues and the only way to find out what the issues are is to contact them directly.

 

thank you for all the great feed back. i wouldn't have figured this out without the responses.