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shipping rates

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

In the shopify "google shopping app" I keep getting the following message:

"Shipping Rates can't be blank. Learn more."

Though i did create shipping rules in merchant center??

 

Kindly, anyone perhaps knows what i'm doing wrong?

 

Sincerely, 

Tony

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Antoine S
September 2015

Re: shipping rates

[ Edited ]
Top Contributor
# 2
Top Contributor


for xml submitted items -- via the feed or the api,
shipping cannot be submitted, at all if account-level
shipping is wanted -- check with shopify-support to
be certain that blank or empty values are not being
submitted; the shipping attributes (element tags)
cannot be submitted, at all.

(a) if shipping is properly set within the account then,
shipping may be excluded from the submitted data;


any submitted shipping is considered a per-item override --
even empty, blank, invalid, or incorrect values.

(b) assuming the account-shipping is set correctly, the settings
can sometimes take a few hours or so, before being propagated
throughout the system and the data can be re-submitted.

(c) if a shared-rate-table is used, be certain that a
corresponding shipping-method-rate-table is also set.

a shared-library entry cannot replace, or be used as, a shipping-method --
the library is simply a reuse repository and a used-in field should (must)
indicate at least one shipping-method;

an active shipping-method must still be specified.

e.g. by selecting: use existing rate-table from shared-library.

(d) be certain that the shipping-method and any shared-library setting are
created within the proper target-country that matches the submitted-data --
the default is sometimes inadvertently set to the united-states.

(e) shipping_weight is required to be submitted if any weight-based table is
active within the account -- shipping_length, shipping_width, shipping_height
are all required for corresponding carrier-calculated rates; but, currently, are
available and used only for a u.s. registered-feed or api-inserted data.

all the shipping-dimension attribute values should also include a
number, space, and google-supported unit and might be submitted
and processed for possible future use in other target-countries --
but will otherwise be ignored.

currently, the account-level carrier-calculated-rates are only
available for u.s. submitted-data and will otherwise be ignored.

(f) be certain all submitted weights fall within configured ranges.

for example, be certain that the 'all-other' option is checked and all
submitted data contains a proper and accurate shipping_weight value

check the individual item for any (shipping) details --
by clicking on the item's title under the products-tab.

hand-inspect the submitted (api) data for any missing,
invalid, or out-of-range, shipping_weight values.

(g) a valid shipping_weight includes a number, space, and google-supported unit
e.g.
123.45 kg

(h) importantly, to use a shipping-setting for a specific item, the
submitted shipping attribute (element tag) cannot exist, at all,
as a tag, for any google-xml-feed or api-data, for that specific item.

blank values within api (json) or xml
data may not be processed properly.

(i) shipping may be either exactly correct or an overestimate --
if proper, exact, shipping cannot be set or submitted then, an
overestimate is required (either set in the account or submitted).

also, always verify the item's assigned (account or submitted shipping)
after processing, by clicking on the item's title under the products-tab.

otherwise, forum members cannot look into feeds or accounts --
the best likely course would be to first contact shopify-support
and then a support specialist at google.

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Antoine S
September 2015

Re: shipping rates

[ Edited ]
Top Contributor
# 2
Top Contributor


for xml submitted items -- via the feed or the api,
shipping cannot be submitted, at all if account-level
shipping is wanted -- check with shopify-support to
be certain that blank or empty values are not being
submitted; the shipping attributes (element tags)
cannot be submitted, at all.

(a) if shipping is properly set within the account then,
shipping may be excluded from the submitted data;


any submitted shipping is considered a per-item override --
even empty, blank, invalid, or incorrect values.

(b) assuming the account-shipping is set correctly, the settings
can sometimes take a few hours or so, before being propagated
throughout the system and the data can be re-submitted.

(c) if a shared-rate-table is used, be certain that a
corresponding shipping-method-rate-table is also set.

a shared-library entry cannot replace, or be used as, a shipping-method --
the library is simply a reuse repository and a used-in field should (must)
indicate at least one shipping-method;

an active shipping-method must still be specified.

e.g. by selecting: use existing rate-table from shared-library.

(d) be certain that the shipping-method and any shared-library setting are
created within the proper target-country that matches the submitted-data --
the default is sometimes inadvertently set to the united-states.

(e) shipping_weight is required to be submitted if any weight-based table is
active within the account -- shipping_length, shipping_width, shipping_height
are all required for corresponding carrier-calculated rates; but, currently, are
available and used only for a u.s. registered-feed or api-inserted data.

all the shipping-dimension attribute values should also include a
number, space, and google-supported unit and might be submitted
and processed for possible future use in other target-countries --
but will otherwise be ignored.

currently, the account-level carrier-calculated-rates are only
available for u.s. submitted-data and will otherwise be ignored.

(f) be certain all submitted weights fall within configured ranges.

for example, be certain that the 'all-other' option is checked and all
submitted data contains a proper and accurate shipping_weight value

check the individual item for any (shipping) details --
by clicking on the item's title under the products-tab.

hand-inspect the submitted (api) data for any missing,
invalid, or out-of-range, shipping_weight values.

(g) a valid shipping_weight includes a number, space, and google-supported unit
e.g.
123.45 kg

(h) importantly, to use a shipping-setting for a specific item, the
submitted shipping attribute (element tag) cannot exist, at all,
as a tag, for any google-xml-feed or api-data, for that specific item.

blank values within api (json) or xml
data may not be processed properly.

(i) shipping may be either exactly correct or an overestimate --
if proper, exact, shipping cannot be set or submitted then, an
overestimate is required (either set in the account or submitted).

also, always verify the item's assigned (account or submitted shipping)
after processing, by clicking on the item's title under the products-tab.

otherwise, forum members cannot look into feeds or accounts --
the best likely course would be to first contact shopify-support
and then a support specialist at google.

Re: shipping rates

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Got it working, thanks a lot!

Re: shipping rates

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Antoine, how did you get it working??

Thanks!