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requested a chargeback, temporarily suspended AdWords account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello community,

So our Adwords account displays the following message:

Your account is suspended - We see that you requested a chargeback for your AdWords costs, so we've temporarily suspended your AdWords account. To reactivate your account, please pay your balance.
 
Payment was made September 28 and current balance is $0. I've tried calling Google but cannot speak with anyone as the account is suspended. Please assist if you have any insight.
 
Thank you,

Isaiah

1 Expert replyverified_user

requested a chargeback, temporarily suspended AdWords account

Rising Star
# 2
Rising Star

The only way is to contact Google from the available options in the link below.

 

Simply call them with your adwords account number and they will be able to assist.

 

https://support.google.com/adwords/answer/8206?hl=en

 

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