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products with inappropriate images

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We've had an email from google saying that some of our product images are inappropriate.

 

e.g. http://www.span.com/product/Overland-OverlandCare-SnapSAN-5000-EWCAREL2E-S5000-Level-2-24x7-Phone-NB...

 

 

What should an image be of non-physical items, e.g. extended & upgraded warranties, and software ?

Or should they not be listed at all ?

 

What about the many thousands of "HP Care Pack" listed on google shopping ?

https://www.google.co.uk/search?q=hp+care+pack&safe=off&tbm=shop

 

Currently baffled,

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Theresa_Zook (Rising Star)
September 2015

Re: products with inappropriate images

Top Contributor
# 2
Top Contributor

google-shopping does not allow the promotion of services.

https://support.google.com/merchants/#topic=3404779

 

the image must display the product; placeholder images or images

containing promotional information such as logos are not allowed.

 

potential policy violations may be reported to google --

https://support.google.com/merchants/contact/policy

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by Theresa_Zook (Rising Star)
September 2015

Re: products with inappropriate images

Top Contributor
# 2
Top Contributor

google-shopping does not allow the promotion of services.

https://support.google.com/merchants/#topic=3404779

 

the image must display the product; placeholder images or images

containing promotional information such as logos are not allowed.

 

potential policy violations may be reported to google --

https://support.google.com/merchants/contact/policy

 

Re: products with inappropriate images

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
https://support.google.com/merchants/answer/2770285?hl=en

According to google policy, they do allow "Digital Goods".
Digital goods cannot have "an image displaying the product".
The vast majority will have an "image containing a logo".
In which case they are not allowed ?

Re: products with inappropriate images

Top Contributor
# 4
Top Contributor
generally, the image of a digital-good should reflect
the product being sold; for example, in the case of a
digital mp3 the image should be of the "album" cover --
not the merchant's logo.

regardless, google may be contacted directly to clarify any policy --
https://support.google.com/merchants/contact/disapproved
simply select "I need more information..." and indicate that the
issue relates to selling non-physical items on google-shopping
with as much detail of the issue and item being sold as possible.