AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
3.2K members online now
3.2K members online now
For questions related to Google Shopping and Merchant Center. Learn to optimize your Shopping ads
Guide Me
star_border
Reply

merchant Center account has been suspended

MCF
Visitor ✭ ✭ ✭
# 1
MCF
Visitor ✭ ✭ ✭

this has been fixed

 

Dear Google Merchant Center User,

We've reviewed your Google Merchant Center account (, and found policy violations.

Your Merchant Center account has been suspended, and your products are no longer promoted on Shopping ads.

Note that a suspension notification is also displayed in your Merchant Center account. In addition, related Merchant Center accounts may also get suspended.

-- Policy violations to fix Your Merchant Center account is in violation of the following policies:

Missing refund policy:

Failure to clearly and conspicuously disclose all related conditions before and after purchase. Return and refund policy is unclear, missing, or not easily discoverable.

For details, visit https://goo.gl/r1BB2X

Suggestions to fix this issue:

Make sure to include a return and refund policy which clearly states how you handle these actions, including all requirements and any timelines. If returns and refunds are not accepted, you’ll need to clearly state this on your site.

If you believe there's been an error, we want to help. Contact your Account Manager or find out how to contact us by visiting https://goo.gl/sMaEgy
Sincerely,

The Google Merchant Center Team

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
June

merchant Center account has been suspended

[ Edited ]
Top Contributor
# 2
Top Contributor

if the issues have been properly fixed, then

simply contact google and ask for a review.

 

generally, be certain that a return-and-refund link is in

the footer, of every page on the website, easily located,

and the content clearly written.

 

this is mainly a peer-to-peer forum -- not google support.

 

see also

https://support.google.com/merchants/contactflow

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
June

merchant Center account has been suspended

[ Edited ]
Top Contributor
# 2
Top Contributor

if the issues have been properly fixed, then

simply contact google and ask for a review.

 

generally, be certain that a return-and-refund link is in

the footer, of every page on the website, easily located,

and the content clearly written.

 

this is mainly a peer-to-peer forum -- not google support.

 

see also

https://support.google.com/merchants/contactflow