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inconsistent pricing between the feed and the landing page

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Over the last 6 months we have spent time and resources getting an automatic product feed into the merchant center.

 

Finally we supplied all the relevant data as per Google requirements like a target country, language, and currency. We also only submitted our GBP prices. 

 

Only after submitting the feed do we discover that Google does not take into account sites which determine price using a GeoIP tool. So it has arrived at our site from the US and EU, found prices different to the ones we have submitted and is now threatening to suspend the feed if we do not fix the problem. 

 

So how come it is so strict on telling us what to do but yet so broad on what it may or may not do...

 

Grrr!!

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Richard G
September 2015

Re: inconsistent pricing between the feed and the landing page

[ Edited ]
Top Contributor
# 2
Top Contributor


that sounds correct -- the price submitted, the price displayed
on the website, and the price during e-commerce checkout,
for an item, must all match exactly, at all times, for all users,
regardless of browser, where the user is physically located,
or any other similar factor.

for sites with multiple currencies, this sometimes means that the
link url submitted to google must preselect a country or currency
that corresponds to the target-country of the registered-feed.
e.g.
http://www.example.com/products/menswear/red-shorts.html?currency=gbp

another alternative for some is to use separate top-level country domains;
especially if language, local brand-building, etc., might be considerations.

as to why, google does read our posts but tends not
to discuss their decisions publicly here in the forums.

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Richard G
September 2015

Re: inconsistent pricing between the feed and the landing page

[ Edited ]
Top Contributor
# 2
Top Contributor


that sounds correct -- the price submitted, the price displayed
on the website, and the price during e-commerce checkout,
for an item, must all match exactly, at all times, for all users,
regardless of browser, where the user is physically located,
or any other similar factor.

for sites with multiple currencies, this sometimes means that the
link url submitted to google must preselect a country or currency
that corresponds to the target-country of the registered-feed.
e.g.
http://www.example.com/products/menswear/red-shorts.html?currency=gbp

another alternative for some is to use separate top-level country domains;
especially if language, local brand-building, etc., might be considerations.

as to why, google does read our posts but tends not
to discuss their decisions publicly here in the forums.

Re: inconsistent pricing between the feed and the landing page

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Celebird,

Thanks so much for clarifying all of the above. I will raise this with our developers.
We have to submit a new corrected feed by the 25th of March. I do not expect us to have anything available by the 25th. I have put a reminder in the diary to see how strict Google will be. I will update this post on my findings.

Thanks again.
Regards
RichG



Re: inconsistent pricing between the feed and the landing page

[ Edited ]
Top Contributor
# 4
Top Contributor


first, you're welcome and thank you for the update.

typically, preselecting the currency or county, such
that, the information is static on the site for all users,
is all that is required -- but the specifics do depend

on the back-end systems and many other site details.

generally, if the corrections cannot be made within the
time frame indicated by google, be certain that no ads
are active on google-shopping -- to avoid a suspension;
also, be certain to notify google of any plan or dates, so
that a policy specialist can offer more direct guidance.

Re: inconsistent pricing between the feed and the landing page

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hello,
We have had our UK merchant account suspended due to "inconsistent pricing" while actually having the correct URL format which works fine for other google merchant location accounts! As an example: http://en.designerseven.com/3588/eyeglasses-ry1530-3588_23357.html?utm_source=gmerchantUK&utm_medium...
should give you the price in GBP, being identical to our feed.

I relaise this may be account specific, so please could you tell us how to resolve this? Thanks.

Re: inconsistent pricing between the feed and the landing page

[ Edited ]
Top Contributor
# 6
Top Contributor


generally, the google crawls of the site must
match the information presented to all users --

after any redirects.

however, since the issue is website and account specific
the best likely course would be to consult directly with a
specialist at google before making any changes.

see also
http://webcache.googleusercontent.com/search?q=cache:en.designerseven.com/eyeglasses/ray-ban-ry1530-...

http://aw-snap.info/file-viewer/?tgt=http%3A%2F%2Fen.designerseven.com%2F3588%2Feyeglasses-ry1530-35...