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how do I know if my account is suspended ?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

How do I figure out if my google merchant account is suspended ? thanks.

1 Expert replyverified_user

Re: how do I know if my account is suspended ?

[ Edited ]
Top Contributor
# 2
Top Contributor


typically, suspensions are shown at the very top
of the merchant-center's main dashboard or at
the top of the linked-account, as a red banner.


also, a suspension email is usually sent -- assuming
the email address is properly set within the account
and google is not being blocked by any email filters.

suspension issues can relate to the data being submitted,
type of item, the account, target-country, website details,

product supply-chain, or some combination of these --
a single suspension can be for multiple issues.

see also
https://support.google.com/merchants/answer/188495
https://support.google.com/merchants/search?q=suspension
https://support.google.com/adwords/answer/2375414

Re: how do I know if my account is suspended ?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Typically you will receive an email 30 days before warning you to take action or your account will be suspended. You will also receive an email when you are actually suspended. 

 

If you didn't get that email and you don't see anything in Google Merchant Center. You can always try looking up your products in Google Shopping and seeing if you are showing. 

Re: how do I know if my account is suspended ?

Top Contributor
# 4
Top Contributor

unfortunately, seeing or not seeing items on google-shopping
is not necessarily a definitive indicator of a suspension issue --
not seeing an item can relate to many issues having nothing
whatever to do with a suspension.