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google shopping show no results

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

hey there ,

for the last 2 weeks or so , whenever I search something in google.com/shopping , I just get an empty page with no result with a regular google search on the top bar.
 
even if I press some product showing in google shopping landing page , I get to the same empty page.
 
attaching a snapshot of this empty page.
 
Capture.JPG
 
 
 
so far , tried to delete all cookies for www.google.com and google.com , with no luck.
I'm using chrome , but also checked it in Microsoft edge and I see I'm getting the same behavior.
 
please advise.
3 Expert replyverified_user

google shopping show no results

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi @rotem s,

 

Try to disable all browser extensions and try the search again. If you have AdBlock, UBlock or one like this... it can cause this. 

 

Have you tried restarting your computer? Sometimes this is needed along with clearing the web browser cache. In Google Chrome, hit Ctrl+H... then restart computer. You could also test with Incognito Mode in Google Chrome. To turn in on, press Ctrl+Shift+N and see if you get the same issue.

 

If the issue is still present, you could have a corrupted "History" data file. Try moving the following file "History". To locate it, type this: chrome://version/ in Omnibox (white address bar where URL goes), then hit enter. Look for "Profile Path" in the listing.. make note of the directory and last folder name.. it should be either "Default" or "Profile 1", "Profile 2"...etc. This is the location of your User Profile. Navigate to the Profile Path above (you can copy and paste it into Windows Explorer), rename "History" to "History.tmp" Relaunch Chrome.

 

If this does not fix it, I would suggest uninstalling Google Chrome, restarting computer and then doing a fresh reinstall of Google Chrome. And I would make sure to run some scans for malware to verify your system is not infected. 

 

Please let us know what happens from here.

 

All the Best,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Re: google shopping show no results

[ Edited ]
Top Contributor
# 3
Top Contributor

also, check the results in the browser's incognito/private mode
and verify the country from which the search is being performed --
if a merchant is not targeting a user's country then no ads may
show, regardless of which google top-level domain is being used.

 

shopping-ads results can no longer be changed

simply by changing the top-level google domain --

the ads must be targeted to a supported country.

 

see also

https://support.google.com/adwords/answer/1722038

 

 

 

 

google shopping show no results

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

tried all of the above except for uninstall + install chrome . 

none of them worked.

 

did you notice I said I get the same behavior when using Microsoft's edge?

 

incognito also produce the same behavior

 

google shopping show no results

Top Contributor
# 5
Top Contributor

Hi @rotem s,

 

I did understand clearly about you trying Microsoft's Edge browser. 

 

Can you try to do some Google Shopping searches for other products to verify Celebird's point of concern?

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

google shopping show no results

Top Contributor
# 6
Top Contributor

Do note that as of October you can't view products from a different country anymore, make sure you are in a country that is currently supported : https://support.google.com/merchants/answer/160637?hl=en

 

Google is preventing people from non supported countries to view shopping ads.

 

hope it helps

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google shopping show no results

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

but I clearly had things going on up until 2-3 weeks ago.
I'm from Israel.

so , does it makes sense that I see no results at all?

check out the image I've posted , it doesn't even shows an empty state , just a blank page...

this is a very weird behavior.

google shopping show no results

[ Edited ]
Top Contributor
# 8
Top Contributor

yes, as was indicated, currently, if a merchant is not targeting a user's
country or locale, then google may no longer show any shopping-ads,

whatsoever, regardless of which google top-level domain is being used.

also, as was indicated, shopping-ads results can no longer be changed simply
by changing the top-level google domain; shopping-ads must be targeted to a
supported country, by a merchant, to be seen.

as to, "had things going on up until 2-3 weeks ago" --

the updated behavior has been slowly rolling-out over the last several weeks
or so, over multiple target-countries -- likely based on google's data-center
activity, internal business decisions, or a similar set of factors; the action
looks to be quite intentional, rather than any issue that is scheduled to be
fixed although, google frequently experiments with ads and related ad results.

see also
https://support.google.com/merchants/answer/160157
https://support.google.com/merchants/answer/160637
https://support.google.com/adwords/answer/1722043
https://plus.google.com/+GoogleAds/posts/Mom7dcr17cw

google shopping show no results

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

This is actually very sad , just confirmed with a friend of mine who has the same behavior.

Now every international user who buys stuff in USA will have to look for alternatives for google shopping.

If there's someone from google shopping product here , know that there are many Israelis that buy from overseas regularly.