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google shopping "secret" shopping policy "violations"

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have been having a "disagreement" with Google over so called "policy violations" for certain products on my website.

in the past couple of years I have tried several times to get an explanation of what these so called "violations" are on specific products and all I get is BS. Never received any email explaining why any item has been disapproved. My last conversation with a support" specialist was aN almost half hour of useless exasperation trying to explain to a robot mind what the problem was and then waiting almost 2 weeks to get the following ridiculous email (exact copy):

------------------------------------------------------------------------------------

Merchant Center
 
Hi Marvin,

Thanks for remaining patient while we looked into your issue for your Merchant Center. 
 
I've spoken with our specialists and they're reviewed your account. 
We have implemented some changes on Google Shopping designed to ensure that all products displayed in results adhere to our program policies ( http://support.google.com/merchants/bin/answer.py?answer=188484 ). These changes have resulted in the removal of certain products or types of products from Google Shopping results; some products that were previously displayed in results may no longer appear and some queries in Google Shopping may show less results or return no products. 

Because we share proprietary technology with other Google products, we are unable to comment on specific aspects of the Google Shopping algorithm that may affect your products. However, please know that  we’re  still evaluating and improving our policy enforcement and we look forward to enhancing the way we evaluate products for inclusion and hope to display additional types of products over the coming months.
 
Make sure you're shopping campaign is within the policies in the link to our help center. If you feel they adhere to the guidelines, you can submit your feed. 
 
Let me know if you have any questions on this issue, I'll be happy to help!
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WHY IS IT SO DIFFICULT TO GET A SPECIFIC POLICY VIOLATION FOR A SPECIFIC PRODUCT FROM SOME OF THE MOST OVERPAID PEOPLE IN THE WORLD???
1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by KathleenG (Community Manager)
September 2015

Re: google shopping "secret" shopping policy "violation

Top Contributor
# 4
Top Contributor

Hello again @marvin;

Your site is in violation of the policy. Some of the products are "credited" with healing and curing properties.

This violates the Policy;

My opinion: you have a lot of work to thoroughly review the site, and remove any claim which could imply a cure.

I have not checked the site for compliance with other Policy sections.  I would advise you, though, to review the Policy and  check your site for compliance with  all sections;

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

View solution in original post

Re: google shopping "secret" shopping policy "violation

Top Contributor
# 2
Top Contributor
Hi there;
Can you provide some examples? And share the website URL?
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: google shopping "secret" shopping policy "violation

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks MosheTLV,

The website is http://www.herbschina.com
Here are some example sku's: 570, 3665 , 3919s, 6049

All are being sold on Google shopping by some of my competitors.
Marked as Best Answer.
Solution
Accepted by KathleenG (Community Manager)
September 2015

Re: google shopping "secret" shopping policy "violation

Top Contributor
# 4
Top Contributor

Hello again @marvin;

Your site is in violation of the policy. Some of the products are "credited" with healing and curing properties.

This violates the Policy;

My opinion: you have a lot of work to thoroughly review the site, and remove any claim which could imply a cure.

I have not checked the site for compliance with other Policy sections.  I would advise you, though, to review the Policy and  check your site for compliance with  all sections;

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’