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google shopping product stars have disappeared for 2 products

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I'm looking for some insight as to why my product reviews for my 2 best selling products have disappeared from google shopping. My competitor's still have them and the rest of my products still have their stars.

 

Any idea?

 

The structured data markup tool yields the same result for products with and without stars.

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Joshua R (Top Contributor)
3w

Re: google shopping product stars have disappeared for 2 products

Top Contributor
# 4
Top Contributor

 

for product-ratings not showing, first be certain nothing has changed, or
processed improperly, that may have effected google's matching algorithms --
such as any global-trade-data, sku/id, or product link url values.

also, be certain there are still at least three relevant, high-quality,
reviews associated with a product's ratings -- if any data is determined
not to meet google's content and quality standards, google may drop
the data at any time, making the product ineligible for the feature.

otherwise, product-ratings simply do not always show.

product-ratings information may show only for certain search-terms,
or only within certain shopping-ad contexts, and not all the time --
even if the search-terms and contexts are identical, and the data
meets all google's matching-rule, policy, and quality requirements.

 

View solution in original post

Re: google shopping product stars have disappeared for 2 products

Top Contributor
# 2
Top Contributor
Hi Anna,

Since we do not have access to your data i cannot say for certain. Have you tried checking to see if the number of ratings you've received has dropped below 150?

Additionally Google suggests the following:
" If you notice your reviews have stopped appearing, please make sure that the store name and registered domain match in your Google Merchant Center account and third party seller rating websites. Learn more about how to update the store name and website URL in the Google Merchant Center account settings. "
Source: https://support.google.com/merchants/answer/190657?hl=en
Joshua, Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Re: google shopping product stars have disappeared for 2 products

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
We have 676 total reviews between google and shopper approved.

Also, my other products still have their stars in the google shopping grid to the right in the SERP's. It seems that 2 of my best sellers were only effected.

Hmm.
Marked as Best Answer.
Solution
Accepted by Joshua R (Top Contributor)
3w

Re: google shopping product stars have disappeared for 2 products

Top Contributor
# 4
Top Contributor

 

for product-ratings not showing, first be certain nothing has changed, or
processed improperly, that may have effected google's matching algorithms --
such as any global-trade-data, sku/id, or product link url values.

also, be certain there are still at least three relevant, high-quality,
reviews associated with a product's ratings -- if any data is determined
not to meet google's content and quality standards, google may drop
the data at any time, making the product ineligible for the feature.

otherwise, product-ratings simply do not always show.

product-ratings information may show only for certain search-terms,
or only within certain shopping-ad contexts, and not all the time --
even if the search-terms and contexts are identical, and the data
meets all google's matching-rule, policy, and quality requirements.