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feeds were disproved because some tobacco policy

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I sell BoxMods that powers devices that use 510 connectors. In USA search results Google shopping shows (vaporizers and e cigarettes that we don't sell) from other websites. My feeds were disproved we don't sell any tobacco related product? is Google policy not being applied to all customers or is just for specific ones? is there any reasonable excuse to enforce this kind of business practices? thanks.

1 Expert replyverified_user

Re: feeds were disproved because some tobacco policy

Top Contributor
# 2
Top Contributor

generally, any products designed to simulate
smoking or related equipment are not allowed.

however, seeing an item within google-shopping does not
necessarily indicate that the item has been inspected by or
approved by a person at google -- google may disapprove
an item, or suspend a website or account, at any time.

if an item is seen on google-shopping that seems to be
violating a current policy then, google may be notified
directly of the potential policy violation --
https://support.google.com/merchants/contact/policy

if an item within a current feed seems to have been
(incorrectly) flagged with a disapproval for a policy
related issue, then google may be contacted here --
https://support.google.com/merchants/contactflow