4.7K members online now
4.7K members online now
For questions related to Google Shopping and Merchant Center. Learn to optimize your Shopping ads
Guide Me

feed and account closed...

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, if someone can help please..


I have submitted all my websites products to google shopping and have free shipping and use stripe.


I have an email saying that my account has been cancelled as my checkout is unsecure and shipping not added. i am using free shipping and £4.50 under £50


One: stripe are a secure checkout and i have forwarded the email to stripes legal department.


Two: My website host is wix and checkout is ecwid who hold stripe as a payment method. 


I have updated my feeds but still nothing..

2 Expert replyverified_user

Re: feed and account closed...

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
I have tried to get a review but i keep getting the below - i have filled in all sections

Additional information *

This field is required.
SUBMITWe couldn't submit your form yet. Please fix the fields above.

Re: feed and account closed...

Rising Star
# 3
Rising Star
Hi Cross E,

Please wait for experts suggestions, you will definitely get a solution soon.

Archit, AdWords Rising Star, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

Re: feed and account closed...

[ Edited ]
Top Contributor
# 4
Top Contributor

issues can relate to the data being submitted, product images,
type of item, account settings, feed settings, target-country,
website details, supply-chain, or some combination of these --
a single disapproval or suspension can be for multiple issues.

generally, no information can be collected on the website
during the checkout-flow -- the entire checkout-flow and
all user data collection must be under (https/ssl) secure
(third-party) checkout pages.

also, be certain free shipping is only either set within
the account or set within a valid shipping attribute --
shipping cannot be mentioned anyplace else within

any submitted data.

forum-members can mainly offer suggestions.

however, forum members cannot look into any submitted data or accounts --
we would typically need specific information such as exact status information,
any exact messages, screen-captures, registered and claimed url, exact data
submitted, data-feed and account histories, etc, posted here within the public
forum [minus any personal or private information] to help diagnose any potential
issues or offer more specific suggestions.

otherwise, simply contact or re-contact google directly and ask
for a merchant-center, product-listing-ad, support specialist --

see also