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companies not including vat in product feed

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

There are still a number of advertisers in Google Shopping who show prices exclusive of VAT even though Google's rules on this are quite clear. Seems unfair on the vast majority of advertisers who play by the rules!! There should be a checkbox  which advertisers have to tick confirming that VAT is included where appropriate. I accept that omission of VAT may not be deliberate in some cases but it still detracts from the overall customer experience as what you see is not what you get when comparing products from different shops. Is there a mechanism for complaints against individual advertisers?

 

Google should tighten up on this in the interests of the majority of advertisers.

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Accepted by Tom_Wilson (Top Contributor Alumni)
September 2015

Re: companies not including vat in product feed

Google Employee
# 2
Google Employee

Hi Michael,

 

Thanks for your question. 

 

And thanks for the update. If you haven't had first-hand experience with an advertiser but would like to report bad behavior of an advertiser, you can fill out our complaint form, specifying that you're making a watchdog complaint.

 

Hope that helps.

View solution in original post

Marked as Best Answer.
Solution
Accepted by Tom_Wilson (Top Contributor Alumni)
September 2015

Re: companies not including vat in product feed

Google Employee
# 2
Google Employee

Hi Michael,

 

Thanks for your question. 

 

And thanks for the update. If you haven't had first-hand experience with an advertiser but would like to report bad behavior of an advertiser, you can fill out our complaint form, specifying that you're making a watchdog complaint.

 

Hope that helps.

Re: companies not including vat in product feed

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
This is still very much an issue, at least with the UK market and watches. However I have tried filing complaints about it using the "report a violation" a few times now over the last months, but nothing ever seems to happen. It seems like the shopping review team is just ignoring the fact the china based companies that target the UK are in violation. But with Google terms and the law.

Re: companies not including vat in product feed

Community Manager
# 4
Community Manager
This early 2014 thread has been closed to new replies.

Should anyone have a new or unanswered question related to this topic, please start a new thread and post a clear, specific and detailed question.

This will improve the visibility of any follow-on questions as well as help other forum members to understand your question fully, and answer it in a useful and effective way

Thank you.