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approval time

[ Edited ]
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# 1
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I successfully fed my product 5 days ago and it still shows as pending.

the diagnostic page is not loading, but I have no errors.

thx.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
December 2016

approval time

[ Edited ]
Top Contributor
# 2
Top Contributor

if the status has not changed in three business-days that typically
means that something does not meet google's policies related to
a product, business, or supply-chain details, or there is something
within the submitted data that is confusing google.

click on the title under the products-list-tab
and verify the status of both destinations --
check all data against all google's policies.
especially related to business-practices,
product details, images, and supply-chains.

if a feed was used to submit inventory data -- be certain there is only one,
single, feed file registered with google per target-country, and verify feed
processing details, by clicking on the feed's name in the merchant-center.

if the api was used to submit inventory data -- be certain to verify
the inserted request and response details under the api-diagnostics.


otherwise, this is mainly a peer-to-peer forum -- forum-members cannot look
into any submitted data or account details; forum-members unusually need
much more specific information posted here in the public-forum to offer more
specific suggestions.

otherwise, simply contact google directly so that a
merchant-center support-specialist can look directly
into the account, website, and all submitted data.

 

the diagnostics-tab is mainly a historical log - to use as a diagnostics-tool,
to help locate the root-causes of a narrow range of specific issues related to
the website, images, and account, so that long-term fixes can be applied, so

that those specific flagged issues never reoccur.

 

as an aside, note that due to the holidays,

google-support options may be limited and

reviews may simply be delayed.

 

see also

https://support.google.com/merchants/#topic=3404818

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
December 2016

approval time

[ Edited ]
Top Contributor
# 2
Top Contributor

if the status has not changed in three business-days that typically
means that something does not meet google's policies related to
a product, business, or supply-chain details, or there is something
within the submitted data that is confusing google.

click on the title under the products-list-tab
and verify the status of both destinations --
check all data against all google's policies.
especially related to business-practices,
product details, images, and supply-chains.

if a feed was used to submit inventory data -- be certain there is only one,
single, feed file registered with google per target-country, and verify feed
processing details, by clicking on the feed's name in the merchant-center.

if the api was used to submit inventory data -- be certain to verify
the inserted request and response details under the api-diagnostics.


otherwise, this is mainly a peer-to-peer forum -- forum-members cannot look
into any submitted data or account details; forum-members unusually need
much more specific information posted here in the public-forum to offer more
specific suggestions.

otherwise, simply contact google directly so that a
merchant-center support-specialist can look directly
into the account, website, and all submitted data.

 

the diagnostics-tab is mainly a historical log - to use as a diagnostics-tool,
to help locate the root-causes of a narrow range of specific issues related to
the website, images, and account, so that long-term fixes can be applied, so

that those specific flagged issues never reoccur.

 

as an aside, note that due to the holidays,

google-support options may be limited and

reviews may simply be delayed.

 

see also

https://support.google.com/merchants/#topic=3404818