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account suspended!!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I was told by a Google employee, and she even suggested to me that i do this given my circumstances. My shop is an amazon affiliate shop. The user adds items to the cart, they checkout. They get redirected to amazon to finalize the order. 

 

"Google Shopping does not allow the promotion of affiliate or pay-per-click links, products sold through a commission-based relationship, or sites that bulk list products fulfilled through drop-ship consolidators unless affiliates are part of Affiliate Advertising on Google Shopping (Beta) and follow its specific policies. This includes item pages that are made up almost entirely of advertisements, or pages where advertisements obstruct the view of the submitted product."

 

I was told by a Google employee that this was okay and within the Google guidelines.. For Christ sake she even pitched me idea!

 

My family, and grandparents are about to loose everything. This is my last shot. This is the hail merry pass, and either it will be caught for a touch down and my family keeps our home and property that's been in the family for nearly 100 years, or the pass is dropped and we loose everything... This is it.

 

Domain: LedGrowLightKits.com

 

Help me!

3 Expert replyverified_user
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Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: account suspended!!

Top Contributor Alumni
# 5
Top Contributor Alumni

Hi Chris, 

 

From what you've said you violate these policies : https://support.google.com/merchants/answer/2794781?hl=en

 

How your site seems to operate has always been against policy as far as i know. 

 

Also since most of the items on your website seem to state they are out of stock and you are redirected to Amazon your also violating the rules i expect around stating the availability of items. 

 

https://support.google.com/merchants/answer/2796528?hl=en

 

I suggest you go back to whoever gave you the advice and get more information because i can't see how your setup has been or ever will be acceptable under Google Merchant center polices. 

 

Tom Wilson

Freelance Adwords & Google Shopping Consultant

If you find this or another response helpful within the forum "please accept as solution" to further assist and direct others.

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Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: account suspended!!

[ Edited ]
Top Contributor
# 6
Top Contributor


unfortunately, affiliate supply-chains are simply not allowed.

google requires that items promoted using paid product-listing-ads
are kept physically in stock by the merchants who sell them --
that is, google does not allow the promotion of items which
are not kept in stock by the merchants who sell them.

that said, there may be some potential alternatives -- the best likely
course would be to contact amazon support directly and ask what

programs might be available through amazon for amazon-affiliates.

google does have an affiliate program related to product-listing-ads
(google-shopping); however, the program is in very limited beta and
generally, the affiliate themselves must have agreed to be part of
the program -- that is, amazon would need to be contacted directly.

https://support.google.com/merchants/answer/2796528

 

View solution in original post

Re: account suspended!!

Top Contributor
# 2
Top Contributor

@Celebird ?

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: account suspended!!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
No. But i'm not going to mention who it was, because apparently she was wrong and i don't want to get her in trouble. She helped me with the keyword research and few other things.

Re: account suspended!!

Top Contributor
# 4
Top Contributor
Ohhh... Sorry,
Celebird is one of our Top Contributors who specializes in Shopping Policy issues.
I pinged him.
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: account suspended!!

Top Contributor Alumni
# 5
Top Contributor Alumni

Hi Chris, 

 

From what you've said you violate these policies : https://support.google.com/merchants/answer/2794781?hl=en

 

How your site seems to operate has always been against policy as far as i know. 

 

Also since most of the items on your website seem to state they are out of stock and you are redirected to Amazon your also violating the rules i expect around stating the availability of items. 

 

https://support.google.com/merchants/answer/2796528?hl=en

 

I suggest you go back to whoever gave you the advice and get more information because i can't see how your setup has been or ever will be acceptable under Google Merchant center polices. 

 

Tom Wilson

Freelance Adwords & Google Shopping Consultant

If you find this or another response helpful within the forum "please accept as solution" to further assist and direct others.

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: account suspended!!

[ Edited ]
Top Contributor
# 6
Top Contributor


unfortunately, affiliate supply-chains are simply not allowed.

google requires that items promoted using paid product-listing-ads
are kept physically in stock by the merchants who sell them --
that is, google does not allow the promotion of items which
are not kept in stock by the merchants who sell them.

that said, there may be some potential alternatives -- the best likely
course would be to contact amazon support directly and ask what

programs might be available through amazon for amazon-affiliates.

google does have an affiliate program related to product-listing-ads
(google-shopping); however, the program is in very limited beta and
generally, the affiliate themselves must have agreed to be part of
the program -- that is, amazon would need to be contacted directly.

https://support.google.com/merchants/answer/2796528

 

Re: account suspended!!

Follower ✭ ☆ ☆
# 7
Follower ✭ ☆ ☆
The point that he is making is this:

1. He reached out to a Google Adwords "Specialist" and she led him in the wrong direction. She gave him advice.. She helped him get his ads up and reviewed the copy.

2. Then, his account was suspended. Right?

AND I suspect that Google will NEVER reinstate him thinking that his only business in life is this ONE website that he will have until he dies.

So the Adwords Specialists leads him down the WRONG path - and the Adwords team suspends his account - and he cannot EVER create Adwords again.

This cycle has to end because it's wrong and slightly evil. If Google truly wants to see young business thrive and succeed - then, they will steer them in the right direction - and let them know what's acceptable.

That's the "humane" way - but you guys have taken a wrong turn somewhere - where your employees are given advice that is against Google's own terms - and then, it's like a sadistic game of suspensions. It's very sadistic and has caused a lot of hardship and negative emotions for a lot of people trying to succeed.

AND for some reason - no one is talking about it.

It's like - Your business is against our terms.. You're done.

Well ok.. So I won't promote that - but are my 20 other websites also against your terms? Is my local tanning salon against your terms? Is my local bar against your terms? Is my fitness book against your terms?

I suspect it's not, and I suspect somewhere along the way - Google has lost sight of its core values and original mission statement to stand for good and against evil. Google lost sight of this when they went public and now they are on a mission for profits.

Sincerely,
Another Google Adwords Account Suspended with the Help of Another Adwords Specialist

Re: account suspended!!

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
The sad thing is, i told this "Specialist" what had happen and she told me
that she would look into it. Later she told me that she was sorry that
it appears i wasn't allowed to that after all. I still don't want to
mention her name because she is a sweet heart and i don't want to get her
in trouble, but i think Google is hiring people that actually don't no what
they are doing.

I'm affraid google is going the way of ebay. They are for the big person,
someone that can bring in a lot of sales so they can get their cut. People
like me and you, the little guy doesn't even have a chance, because
we jeopardize their cut.

eBay is flooded with Chinese sellers that are committing fraud. eBay
doesn't care anymore. They are manipulating the search results and padding
their feedback that is so obvious. Don't believe, me go look in
the eBay community forums. I recently bought silver on ebay from a "U.S
seller", after i received it i tested it, than had
it professionally tested, it was fake.

I left neg feedback, than i noticed he receives 50+ neg feedback a month
all for fake silver. His feedback is 99.8%. there is one person that leaves
100+ positive feedback every week. This boosts his score back up in a range
were most buyers wont check. He's been doing this for years and have been
reported, but since he is making ALOT of money off this guy, and ebay
chooses to ignore it because it's been going on for a couple of years.

After further inspection, the guy is actually in china. So i took the
package and looked at the shipping label again and it said USPS, and it
looks like it was shipped from the US. I slowly removed the sticker
and underneath was a china shipping label..

eBay doesn't care in the slightest. i found out that eBay has built several
warehouses for only Chinese sellers where they ship the packages from china
to the warehouse and when they sell something, ebay ships it to his
customers.

I'm afraid Google is going down the same route.

Re: account suspended!!

[ Edited ]
Top Contributor
# 9
Top Contributor


i am not a google employee and was not there during the original conversation
so, cannot speak to what information was given or google's business practices.

depending on the details some suspensions are permanent --
otherwise, if the original website is fixed and conforms
to all current policies then google may be contacted to
ask for a review and a possible reinstatement; generally,
if the original ads and website are not fixed first, other
sites cannot be advertised and new accounts cannot
be opened without risking another suspension.

in this particular case, there was an additional alternative,
to ask google and amazon about the beta affiliate program.

for product-listing-ads specifically -- tanning salons and bars are
against the terms; since product-listing-ads (shopping-campaigns)
currently require in-stock inventory, owned by the merchant; also,
by default, only one e-commerce site can be claimed or promoted --
other campaign-types and ad-formats do not have these same restrictions.

 

Re: account suspended!!

[ Edited ]
Follower ✭ ☆ ☆
# 10
Follower ✭ ☆ ☆

I wish that were true.

Let me give you my account.

1. I created a "how to start a blog" website with a PDF download. That PDF gave step by step instructions on how to get your blog setup.

I wrote this and gave it away in an effort to build a relationship with bloggers.

2. It was 100% within the guidelines. It's a "blog setup" website. How is that against the terms?

3. So I submitted my ads - and they were displaying. 100% no problems.

4. Then, I get a "FIX YOUR AD" notice.. This type of notice does not give any reason. It doesn't say - Hey there.. I noticed THIS is wrong - please correct this so you can get your ads running.

It just doesn't. It's a generic - ad not approved - read the rules message.

That is another "unnacceptable" low quality kind of response that seems to become the norm for Google (and all of their websites)

4. So I contact my "adwords specialist" and we went over the ads and the websites. I added a privacy policy and terms and contact us at the bottom. PERFECT! I'm in business...

5. Next thing - Your account has been suspended...

What?? What!!

6. My account specialist said that the blog setup has an affiliate program that they don't agree with.. so let me get this straight:

This is a step by step guide on how to setup the blog... but you're saying that through a link and a link and another link - there is a "affiliate signup" page that you don't like? that is against your terms?

YES!

But I'm not promoting that anywhere on my site or in my report..

Doesn't matter... We don't accept it AND on top of that your account is suspended.


6. Okay - fine - let me delete it and move on.

7. Three years later - I open up my bar and grill. I want to advertise on the side for my locals, and guess what? My account is still suspended..

I contact them - and say - hey, I'd like to open my adwords account and start promoting my new bar and grill...

They said. REMEMBER three years ago when you promoted that blog setup?

I said.. yeah - I immediately deleted that ad - and moved on just like you said.


WELL we can't reinstate your account until you fix that website?

What website? It has been deleted.. I moved on.. I couldn't advertise it - I deleted it three years ago along with that ad because of our conversation.


Sorry - We still won't be able to..

I'd like to speak to a manager...

>>>>For a week, we go back and forth with their manager.. THEY refuse to reinstate my account saying MULTIPLE REPEATED policy violations.

Even though - it was approved.. guided by an Google Adwords specialist.. and then, not approved.. and then, guide against by a Google Adwords specialist.. and then, suspended.

FOR LIFE!

That is pure evil.