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Wrong picture in a product

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

For some reasons all my products show wrong pictures. ID's do not mach an image url.

For example: ID product 35 shows picture from product ID 29

or                    ID product  8 shows picture from product ID 5

 

Please let me know how to fix this issue?

Thank you

2 Expert replyverified_user

Re: Wrong picture in a product

[ Edited ]
Top Contributor
# 2
Top Contributor


the best likely course would be to contact google directly --
https://support.google.com/merchants/contactflow

unfortunately, forum members cannot look into the feed or account.

generally, be certain the id value for a physical inventory item
never, ever, changes -- and is never reused for any other item.

also, be certain there is only one, single, live feed registered,
for the target-country and no other target-country is using
the same id value for any item.

a best-practice is to use both letters and numbers for id; e.g.
abc123uk
rather than simple integer values -- especially if a spreadsheet is being used;
since many spreadsheets may automatically change or increment (all) such
integer values under the attribute (column) -- which can be a minor disaster
with respect to id values and all corresponding item data, including image_link
url values for their corresponding product pictures.

Re: Wrong picture in a product

Top Contributor
# 3
Top Contributor
Adding to Celebird's excellent answer.

If you have the ability, I suggest you check the data feed file that it is correct. By ether looking at the original file, or download a copy of the data feed in Google Merchant data feed tab.
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