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Wrong images in ads, even links and images links are correct in Merchant feed

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, 

 

I have an issue with google merchant feed, and ads. Actual image in feed and the image showing in the ads are different. Unable to find the issue. Cross checked with website and feed links everything is fine, but when we search in google ads shows wrong image in results, here prices are correct but images are from different product please help with the issue.

 

Thank you.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
March

Wrong images in ads, even links and images links are correct in Merchant feed

[ Edited ]
Top Contributor
# 2
Top Contributor

if the image is for a compare-prices grouped-result, then
having a different image showing in the ads is normal and
should be expected -- google may choose another image to
represent a group and merchants may be submitting improper
or inaccurate global-trade-data.

otherwise, be certain proper and exact global-trade-data --
brand and gtin -- from the manufacturer, are being submitted
for the one, specific, item-offer, being sold and shipped; if

the manufacturer has not assigned valid global-trade-data,

then be certain to submit an identifier_exists set to no and

do not submit any brand, gtin, or mpn, for that item-offer.

if the image seems to be for a single inventory item -- not a group --
then verify the items and images within the products-list-tab of the
merchant-center, by clicking on the item's title; regardless of the

image being correct or not -- move or copy the image-file into a

different directory/folder, rename the image-file, add a random

url-parameter, and resubmit the data (feed), with the updated

image_link url; for example:
from:
http://www.example.com/images/large-red-wagon.png
to:

http://www.example.com/image-updates/large-red-wagon-a1.png?update=03082018a1

otherwise, posting, here in public, more specific details -- such as:
a screen-capture of what is being seen, the specific search-terms
being used to surface the shopping-ad, all the attributes and values
being submitted for the item-offer, and a screen-capture of the item's
specific image and final-attributes, under the products-list-tab, etc.,
may allow other forum-members to offer more specific suggestions.

otherwise, google may sometimes take several
months to update an image for a shopping-ad.

otherwise, google may be contacted directly.

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
March

Wrong images in ads, even links and images links are correct in Merchant feed

[ Edited ]
Top Contributor
# 2
Top Contributor

if the image is for a compare-prices grouped-result, then
having a different image showing in the ads is normal and
should be expected -- google may choose another image to
represent a group and merchants may be submitting improper
or inaccurate global-trade-data.

otherwise, be certain proper and exact global-trade-data --
brand and gtin -- from the manufacturer, are being submitted
for the one, specific, item-offer, being sold and shipped; if

the manufacturer has not assigned valid global-trade-data,

then be certain to submit an identifier_exists set to no and

do not submit any brand, gtin, or mpn, for that item-offer.

if the image seems to be for a single inventory item -- not a group --
then verify the items and images within the products-list-tab of the
merchant-center, by clicking on the item's title; regardless of the

image being correct or not -- move or copy the image-file into a

different directory/folder, rename the image-file, add a random

url-parameter, and resubmit the data (feed), with the updated

image_link url; for example:
from:
http://www.example.com/images/large-red-wagon.png
to:

http://www.example.com/image-updates/large-red-wagon-a1.png?update=03082018a1

otherwise, posting, here in public, more specific details -- such as:
a screen-capture of what is being seen, the specific search-terms
being used to surface the shopping-ad, all the attributes and values
being submitted for the item-offer, and a screen-capture of the item's
specific image and final-attributes, under the products-list-tab, etc.,
may allow other forum-members to offer more specific suggestions.

otherwise, google may sometimes take several
months to update an image for a shopping-ad.

otherwise, google may be contacted directly.