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Why my items are disapproved

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

I have over 2000 items on google shopping.

Unfortunately, about 10 products are disapproved by due to policy violation.

Strange thing is some of model but different color product approved with out any hassle.

I tried to change Products title, description......but non of them is working.

If I knew how fix and cause of this, I may fix it for to be approved.

Here is sample of disapproved products.

Cazal 623 Legends 001 Black Gold Sunglasses   4105_us   Feed Id: 2696839
Tom Ford TF 320 Penelope 28B Black Gold Sunglasses   3881_us Feed   Id: 2696839
Ray Ban RB 4175 Clubmaster Oversized 877 Semi Black Gold Sunglasses   4413_us   Feed Id: 2696839

I hope to get answer and solve this problems.

Thank you

 

Please reply only Google person.

Last Ticket replied by google merchant considered as solution and it marked as solved which still not solved.

 

additional information:
 Cazal frames 29 uploaded only 6 of them disapproved.
  Cazal 616 001 Black Gold Sunglasses     4106_us     Disapproved.
 Cazal 616 007 Tortoise Gold Sunglasses    2330_us    Approved.

Tom Ford Listed 67 and 3 Disapproved
Tom Ford TF 320 Penelope 28B Black Gold Sunglasses    3881_us    Disapproved.
Tom Ford TF 320 Penelope 14B Violet Gunmetal Sunglasses    3882_us    Approved.

Ray Ban 348 listed and 1 Disapproved
Ray Ban RB 4175 Clubmaster Oversized 877 Semi Black Gold Sunglasses     4413_us    Disapproved.
Ray Ban RB 4175 Clubmaster Oversized 878/51 Demi Havana Sunglasses    2721_us    Approved.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Why my items are disapproved

[ Edited ]
Top Contributor
# 2
Top Contributor


google may be contacted directly here --
https://support.google.com/merchants/answer/4581834

google tends to read the public forums but tends to not comment
directly on specific, individual, policy disapprovals or suspensions
by individual merchants within the public forums -- mainly due to
privacy related concerns.

community-forum members may offer suggestions or
possibilities based on the information posted publicly --
typically, the exact feed entry, account history, screen
captures, etc. may help, since only a person at google
can look into the feed and account details.

generally, variants must be submitted with proper, identical,
item_group_id values and at least one unique variant attribute,
such as size or color, for all items within the variant group --
otherwise, such variants may not be submitted, at all, without
risking disapproval or suspension, at any time.

variants should also have a separate landing-page or the variant
preselected using url parameters; otherwise, the variant and price
must be straightforward for the user to locate on the landing-page --
google is the final arbiter of straightforward.

also, just because one variant is disapproved does not mean that the
other item is not violating a policy -- assuming both variants are being
submitted with proper item_group_id and variant values -- there is no
such status as approved and the other item many not be flagged yet;

especially since there are many many policy issues that can trigger

the same similar disapproval -- such as trademark/copyright issues,

duplicate content violations, global-trade-data issues, etc.,

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Why my items are disapproved

[ Edited ]
Top Contributor
# 2
Top Contributor


google may be contacted directly here --
https://support.google.com/merchants/answer/4581834

google tends to read the public forums but tends to not comment
directly on specific, individual, policy disapprovals or suspensions
by individual merchants within the public forums -- mainly due to
privacy related concerns.

community-forum members may offer suggestions or
possibilities based on the information posted publicly --
typically, the exact feed entry, account history, screen
captures, etc. may help, since only a person at google
can look into the feed and account details.

generally, variants must be submitted with proper, identical,
item_group_id values and at least one unique variant attribute,
such as size or color, for all items within the variant group --
otherwise, such variants may not be submitted, at all, without
risking disapproval or suspension, at any time.

variants should also have a separate landing-page or the variant
preselected using url parameters; otherwise, the variant and price
must be straightforward for the user to locate on the landing-page --
google is the final arbiter of straightforward.

also, just because one variant is disapproved does not mean that the
other item is not violating a policy -- assuming both variants are being
submitted with proper item_group_id and variant values -- there is no
such status as approved and the other item many not be flagged yet;

especially since there are many many policy issues that can trigger

the same similar disapproval -- such as trademark/copyright issues,

duplicate content violations, global-trade-data issues, etc.,

 

Re: Why my items are disapproved

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you for reply.
I tried everything you suggested, change item number, description, title.......
None of them works.
These disapproved items are keep disapproved.
I found before some of my items has "T3" in title like a
"Coach HC 7003 Kristina 9010/T3 Dark Silver Polarized Sunglasses" which is "T3" meant lens color code. but after keep disapproved item I change to
"Coach HC 7003 Kristina 9010 Dark Silver Polarized Sunglasses"
Because Google system may confused T3 as the Movie "Terminator 3"
But following items are no clue.

Cazal frames 29 uploaded only 6 of them disapproved.
Cazal 616 001 Black Gold Sunglasses 4106_us Disapproved.
Cazal 616 007 Tortoise Gold Sunglasses 2330_us Approved.

Tom Ford Listed 67 and 3 Disapproved
Tom Ford TF 320 Penelope 28B Black Gold Sunglasses 3881_us Disapproved.
Tom Ford TF 320 Penelope 14B Violet Gunmetal Sunglasses 3882_us Approved.

Ray Ban 348 listed and 1 Disapproved
Ray Ban RB 4175 Clubmaster Oversized 877 Semi Black Gold Sunglasses 4413_us Disapproved.
Ray Ban RB 4175 Clubmaster Oversized 878/51 Demi Havana Sunglasses 2721_us Approved.

It may be helpful if you share which "words list " may disapproved.

Re: Why my items are disapproved

[ Edited ]
Top Contributor
# 4
Top Contributor

 

first, you're welcome.

where are item_group_id values in those items?

there is no such status as approved -- what is the exact products-tab status?

how exactly are item_group_id and variant attributes being submitted?
what are the exact feed entries and landing-pages for the variant items?
in what way do the landing-pages adhere to the rules for variants?

google never publishes specific word-lists that trigger disapprovals --
if the physical item is disapproved no word-list and no changing of
words would help in any way.

otherwise, a general check-list for feed related issues includes:
(1) any promotional-text that does not explain only the physical item;
(2) any promotional-marks such as non-standard capitalization or html;
(3) any adult or mature topics, double entendre, or offensive language;
(4) any text that may relate to trademarked or copyrighted words or phrases.
(5) any content that violates google policies;
(6) items that violate policies (e.g. knock-offs, restricted by trademark. etc).

Re: Why my items are disapproved

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
It is same as following,
Those are submitted same schedule feed.
Non of them are "check-list for feed related " issue.

Cazal frames 29 uploaded only 6 of them disapproved.

Cazal 616 001 Black Gold Sunglasses 4106_us Disapproved.
Cazal 616 007 Tortoise Gold Sunglasses 2330_us Approved.

Tom Ford Listed 67 and 3 Disapproved

Tom Ford TF 320 Penelope 28B Black Gold Sunglasses 3881_us Disapproved.
Tom Ford TF 320 Penelope 14B Violet Gunmetal Sunglasses 3882_us Approved.

Ray Ban 348 listed and 1 Disapproved

Ray Ban RB 4175 Clubmaster Oversized 877 Semi Black Gold Sunglasses 4413_us Disapproved.
Ray Ban RB 4175 Clubmaster Oversized 878/51 Demi Havana Sunglasses 2721_us Approved.

Re: Why my items are disapproved

Top Contributor
# 6
Top Contributor

those look to be variants -- variants cannot be submitted
unless proper item_group_id values, variant attributes,
and proper variant landing-pages are submitted --
without risking disapproval or suspension, at any time.

in addition, google may disapprove an item
if trademark or copyright is being violated --
regardless of item_group_id issues.

what is a screen-capture of the technical details, in
the products-tab -- after clicking on the item's title?

Re: Why my items are disapproved

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Shopping: Disapproved or invalid

before if something wrong for my items
Information you provided us shows
RED but nothing shows now
Id

4105_us
price

$490.00
sale price

$320.00
availability

In stock
description

Can be transform custom Polarized sunglasses for New Authentic Cazal Sunglasses, Original case & packaging is included with the Cazal 623 Legends 001 Black Gold Sunglasses.
brand

Cazal
condition

new
mpn

Cazal 623 001 Sun
sale price effective date

Start: Sep 5, 2011 5:00 pm PDT
End: Sep 6, 2034 4:59 pm PDT
product type

Side Menu 1 > Cazal
product type

Top Menu > Sunglasses > Men
product type

Top Menu > Sunglasses > Men > Plastic
product type

Best Seller
identifier exists

Yes
shipping weight

0.5 lb
google product category

Clothing & Accessories > Clothing Accessories > Sunglasses
gender

male
age group

adult
color

black
size

62
material

metal

Re: Why my items are disapproved

[ Edited ]
Top Contributor
# 8
Top Contributor


potential policy violations:
(1) missing valid item_group_id value for variants, invalid variant;
(2) original case, potentially not new, invalid new condition;
(3) invalid mpn, potential authenticity issue;
(4) best-selling, invalid promotional-text, invalid product_type;
(5) photo showing lens, but price is for frame-only.