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Why disaprove products and not tell us why?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Why do google disapprove items from merchant centre and leave us guessing as to why they have been disapproved? we have 14 items that apparently have been disapproved but we have no idea why, How are we supposed to put it right if we don't know what the problem is? anyone have any ideas how we find out why products have been disapproved?

1 Expert replyverified_user

Re: Why disaprove products and not tell us why?

Top Contributor
# 2
Top Contributor
Hi Matt,
What happens when you upload your feed as a test feed?
What does the report say?

It's specifically designed for debugging like this:
https://support.google.com/merchants/answer/1188998?hl=en

Re: Why disaprove products and not tell us why?

Top Contributor Alumni
# 3
Top Contributor Alumni
Hi Matt,

Is your account reporting any issues within the Diagnostics area?

You should have received an email detailing the disapproval, did you
receive this?

Disapproval can be caused by numerous issues and therefore you should reach
out and speak with Google directly to resolve the problem.

Once you have the reasoning, if you require further assistance in
understanding or making the changes required, please reply to this post.

Contact Google to discuss here

https://support.google.com/merchants/contact/suspended?hl=en-GB&cfnti=lang.idividual_item_disapprove...

Tom