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Why are products I disabled still in google shopping?

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# 1
Visitor ✭ ✭ ✭

I run a store on Bigcommerce that lets you turn on and off products from the dashboard and submit via XML. Its the way I've done it for years,its how I got my products in google shopping. However, I turned several products yesterday and "Fetched" the XML file and it was re-fetched this morning. Yet, all the products I have disabled for google shopping is still showing up in google adwords and my merchant center. Why?

1 Expert replyverified_user

Why are products I disabled still in google shopping?

Top Contributor
# 2
Top Contributor

Check that the products are removed in the data feed.

If no, than contact BigCommerce for support

If yes, than they should be removed, you can verify this by going in Google Merchant > Products > List and see if its listed or not

In Google Adwords, if you add a product subdivision by item ID, than regardless of your data feed, they will always be listed, but not advertised for.

The only way to remove old products is by clicking on the edit icon of the parent subdivision, remove all the item id's and add them again.

 

Hope it helps.

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