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Why am I getting an" age policy restriction" in the merchant centre?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We set up our company in 1998 - it think we are aged 16 - where can I change the age? Set up Google business?

1 Expert replyverified_user
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Marked as Best Answer.
Solution
Accepted by topic author ezManagement L
September 2015

Re: Why am I getting an" age policy restriction" in the merc

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆
Hi ezmanagementL,

Right now with your current settings, Google does not view you as being old enough to use their products. It's better that you use your birthday instead of the company's. Try logging into your google account through Google.com and editing your profile. There should be an option in the top right hand corner of the page that allows you to do so.

Hope this helps!

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Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Why am I getting an" age policy restriction" in the merc

Top Contributor
# 3
Top Contributor

Hello,

 

In case you are referring to the minimum age limit for AdWords, that is 18+. More details here: https://support.google.com/accounts/answer/1350409?hl=en

 

However, if the issue is something related to data feed not getting uploaded, I would suggest contacting Google directly using this form: https://support.google.com/merchants/contact/item_errors?rd=1#ts=6084723

 

Pankaj

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author ezManagement L
September 2015

Re: Why am I getting an" age policy restriction" in the merc

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆
Hi ezmanagementL,

Right now with your current settings, Google does not view you as being old enough to use their products. It's better that you use your birthday instead of the company's. Try logging into your google account through Google.com and editing your profile. There should be an option in the top right hand corner of the page that allows you to do so.

Hope this helps!
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: Why am I getting an" age policy restriction" in the merc

Top Contributor
# 3
Top Contributor

Hello,

 

In case you are referring to the minimum age limit for AdWords, that is 18+. More details here: https://support.google.com/accounts/answer/1350409?hl=en

 

However, if the issue is something related to data feed not getting uploaded, I would suggest contacting Google directly using this form: https://support.google.com/merchants/contact/item_errors?rd=1#ts=6084723

 

Pankaj