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Where to find the list ? Preemptive item disapproval warning for policy or data violation: inappropr

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi everybody,

 

We have a retail store which aggregates data. Over 120million products. When uploading to google shopping, (300k items), we get this error: 

Preemptive item disapproval warning for policy or data violation: inappropriate images

 

I understand the issue, but in order for us to go and remove all the products which violate this, we need a list of these. Apparently google does not provide a list of products which violate. I've spoken to some agents about this, and they have confirmed, there is no list.

 

Has anybody else had this issue, and know where to find products which cause this issue?

Our feed is completely API based.

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Justin D
August 2017

Where to find the list ? Preemptive item disapproval warning for policy or data violation: inappropr

[ Edited ]
Top Contributor
# 4
Top Contributor

generally, for a marketplace-venue, the responsibility to verify all
individual-seller's (sub-accounts) conform to all policies, before
any sub-account product-data is submitted, falls on the marketplace --
including any issues with an individual-seller's business, business
practices, business-model, supply-chains, landing-page, e-commerce,
secure checkout, images, and all data submitted -- regardless of how
items are submitted.

for example, images and product data possibly should be inspected before being
added to the marketplace or submitted to google -- for example, google's policies

possibly should be made clear to each individual-seller, possibly with a warning

message or list of (google) policies, that must be acknowledged or checked-off,

before each image and each product (attribute) detail,is allowed to be placed on

the marketplace, by any individual seller.

for example, images with any added logos or text should not be allowed.

some products have logos or text as part of the product itself --
these items may be flagged inadvertently; if so, about the only

choices are to continue working with google directly or simply

do not allow such items to be submitted as shopping-ads, to

avoid disapprovals; this may require hand-inspection or some

combination of algorithmic checks and inspection.

yes, any one item, image, or sub-account seller that violates a policy
can trigger a disapproval or suspension of the seller (sub-account) --
too many disapprovals, too frequent disapprovals, too many suspensions,
or any one severe disapproval or suspension, may result in the complete
deactivation of the marketplace site.

as an aside, this is primarily a peer-to-peer forum;
forum-members can mainly offer suggestions based

on the information posted here in public.

google is the final arbiter of all policies.

 

View solution in original post

Where to find the list ? Preemptive item disapproval warning for policy or data violation: inappropr

[ Edited ]
Top Contributor
# 2
Top Contributor

that sounds correct -- there is usually no such set of all flagged items.


the central point of the preemptive disapproval is to offer
a small sample, example, set of items to carefully inspect;
then, apply the information to finding a root-cause, and fix
or remove any and all effected items, so that the issue is
resolved for all items and never, ever, reoccurs, based on
the root-cause.

for example, if the root-cause for the flagged items is a logo on an image,
then all items with logos should be removed or all images fixed, now and
for all items in the future -- not just items with flagged images.

posting a few specific example, sample, images and submitted feed data,
that were flagged, here in the public forum, may allow others to offer
more specific suggestions; if the root-cause is already known, then all

the items will likely need to be reviewed and fixed to avoid suspension.

that said, there may be api calls that may help locate a root-cause

or to possibly more easily identify a larger set of flagged items;
the google-content-api-for-shopping help forum is currently here:
https://groups.google.com/forum/#!forum/google-content-api-for-shopping

otherwise, google may be contacted directly.

 

as an aside, for such large inventory, be certain all items

are physically in stock before submitting the items and

consider deleting in stock items that perform poorly --

there is no requirement to submit all inventory items.

 

 

Where to find the list ? Preemptive item disapproval warning for policy or data violation: inappropr

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks for the response. 

 

Key issue is, as a marketplace we try to enforce these terms around image quality, however there can be times when they are accidentally allowed in. With over 50Million products, it becomes very tricky to try enforce the watermarking, or 'text' in the image. Google seems to think 50% of all products uploaded do not comply, which is simply not the case.

 

I've spoken to Google representatives who have confirmed they cant see the list of items which do not comply, and there is no way to identify these.

 

I worry that a sample is taken of products, and there may be a few images out of the millions which do not comply, and then the entire account is disabled, without having a way to identify these.

 

We do not have a feed, but rather real-time API calls. There are no API calls to get this sort of information.

 

I'm unsure if this explains correctly? 

Marked as Best Answer.
Solution
Accepted by topic author Justin D
August 2017

Where to find the list ? Preemptive item disapproval warning for policy or data violation: inappropr

[ Edited ]
Top Contributor
# 4
Top Contributor

generally, for a marketplace-venue, the responsibility to verify all
individual-seller's (sub-accounts) conform to all policies, before
any sub-account product-data is submitted, falls on the marketplace --
including any issues with an individual-seller's business, business
practices, business-model, supply-chains, landing-page, e-commerce,
secure checkout, images, and all data submitted -- regardless of how
items are submitted.

for example, images and product data possibly should be inspected before being
added to the marketplace or submitted to google -- for example, google's policies

possibly should be made clear to each individual-seller, possibly with a warning

message or list of (google) policies, that must be acknowledged or checked-off,

before each image and each product (attribute) detail,is allowed to be placed on

the marketplace, by any individual seller.

for example, images with any added logos or text should not be allowed.

some products have logos or text as part of the product itself --
these items may be flagged inadvertently; if so, about the only

choices are to continue working with google directly or simply

do not allow such items to be submitted as shopping-ads, to

avoid disapprovals; this may require hand-inspection or some

combination of algorithmic checks and inspection.

yes, any one item, image, or sub-account seller that violates a policy
can trigger a disapproval or suspension of the seller (sub-account) --
too many disapprovals, too frequent disapprovals, too many suspensions,
or any one severe disapproval or suspension, may result in the complete
deactivation of the marketplace site.

as an aside, this is primarily a peer-to-peer forum;
forum-members can mainly offer suggestions based

on the information posted here in public.

google is the final arbiter of all policies.

 

Where to find the list ? Preemptive item disapproval warning for policy or data violation: inappropr

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

We are experiencing the same problem.  We received the warning after and OG:Image change relative to Facebook but can't say if this is related or not. 

We did receive an email with the title "Warning: Some of your Google Shopping items are at risk of disapproval".  The email lists a few products and has a link to a .csv file which lists the products at risk of disapproval.

We believe some of the products are affected by watermarking that we are changing.  However, many of the flagged products have no logos, watermarks, or other issues and are in full compliance with the feed specifications.

Trying to gain any clarity or additional information from Google has been a disaster.  We've been promised callbacks to no avail.  We've been sent the guidelines repeatedly with no additional information.  Now when we open chat or try to contact someone they just see that we've contacted someone else and try to instantly close the chat or call.

The support, for a service we pay significant sums for, has been atrocious and we are disappointed to say the least.  This isn't some free google service that we would expect to be at the mercy of.

 

At this point, we can't say for certain why these products are flagged, when action will be taken, or how to work with Google to resolve the problem (s).

Any experience with this or help to get to a useful contact is appreciated.

Where to find the list ? Preemptive item disapproval warning for policy or data violation: inappropr

[ Edited ]
Top Contributor
# 6
Top Contributor

the best likely course is to use the examples offered by google, to
compare against all current rules and policies -- then, hand-inspect
all submitted-data and all data on the website, and fix any and all
related issues, not only the flagged examples.

a single risk-of-disapproval may be for multiple issues.

also, images have many more requirements unrelated to watermarks --
for example, rules related to size, quality, text, what is allowed to be
displayed within the submitted image, the additional-image policies,

policies related to images on the landing-page as compared against

the submitted image, etc.

as was indicated, forum-members cannot look into any accounts or submitted data.

posting a specific url link to a set of specific items being flagged,
or posting all the attributes and specific values being submitted,

for one or two items that are being flagged, here in public, may

allow other forum-members to offer more specific suggestions.

see also
https://support.google.com/merchants/answer/7052112#image_link
https://support.google.com/merchants/answer/7052112#additional_image_link
https://support.google.com/merchants/answer/6324350

https://support.google.com/merchants/answer/6363310

 

Where to find the list ? Preemptive item disapproval warning for policy or data violation: inappropr

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Posting from my work account now.

 

Here are a few example product pages for flagged items that do not appear to be for the same reason the bulk of the items were flagged (watermarking):

 

https://www.bmotorsports.com/shop/product_info.php/products_id/2337

https://www.bmotorsports.com/shop/product_info.php/products_id/1628

https://www.bmotorsports.com/shop/product_info.php/products_id/1356

Where to find the list ? Preemptive item disapproval warning for policy or data violation: inappropr

Top Contributor
# 8
Top Contributor

first, thank you for the specific examples.

 

potential issues likely include:
(a) text on the product;
(b) availability special order;
(c) background not solid white or transparent; text on product;

check if any other products have any similar or related issues --

even if the items or images have not been flagged by google yet.