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Where Can I Read/See the Actual Google Customer Reviews That Were Submitted?

Follower ✭ ✭ ☆
# 1
Follower ✭ ✭ ☆

I've already started receiving survey responses, but where can I go to see the actual content? I want to see which customers gave what reviews, etc. The overview on GMC isn't very insightful. 

2 Expert replyverified_user

Re: Where Can I Read/See the Actual Google Customer Reviews That Were Submitted?

[ Edited ]
Top Contributor
# 2
Top Contributor

reviews data for the google-customer-reviews program may
be accessed under the google-shopping domain, using the
merchant's-url in the query-string:
e.g.

https://www.google.com/shopping/seller?q=walmart.com

 

there is no review-text per-se in the summary,
as the ratings data is tied to specific questions.

generally, a minimum of 150 reviews is required to establish a seller-rating.

the merchant-center google-customer-reviews dashboard under the
merchant-center-account should be updated  within 72-hours of the

actual data being updated and will show the following information:
- opt-ins received from customers, per week;
- survey-mails sent to customers, per week;
- survey-responses received;
- the seller-ratings counts, based on ratings displayed within
searches, shopping-ads, and the optional badge ratings-status.

otherwise, this is mainly a peer-to-peer forum --
for google-customer-reviews questions or related

issues google may be contacted directly:
https://support.google.com/merchants/contact/gcr_merchant_contact

see also
https://support.google.com/merchants/topic/7095697

 

Where Can I Read/See the Actual Google Customer Reviews That Were Submitted?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks for this, where can I get my merchant URL?

Where Can I Read/See the Actual Google Customer Reviews That Were Submitted?

Top Contributor
# 4
Top Contributor

It is your domain URL, not merchant URL.

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Where Can I Read/See the Actual Google Customer Reviews That Were Submitted?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Ah I see. So do I need 150 reviews before my own reviews data can be seen?

 

Where Can I Read/See the Actual Google Customer Reviews That Were Submitted?

Follower ✭ ✭ ☆
# 6
Follower ✭ ✭ ☆

I tried adding my own url at the end of "https://www.google.com/shopping/seller?q=" but then it says my ratings aren't available. So does this mean I have to wait to accrue 150 reviews first?