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Whats wrong with my images in Merchant Center?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Recently I upload a data feed, and it was approved and working well for 20 days or so. Then i had a problem on my server, so my website was offline for a couple of days. So I get a Warning due to the "Invalid Images" affecting 10 products. What happen next is that Google Merchant Center disapproved half of my products (10 products), after a couple of days, couple of products were accepted again, and two days later disapproved again. Now, after some ups and downs,  I have 6 products disapproved due to "Invalid Images".

 

I tried to upload again the data feed, however nothing changed. These are the images that Google is rejecting now (however on the first data feed they were approved)

 

http://exclusivasfaro.com/tienda/img/p/3/3.jpg

http://exclusivasfaro.com/tienda/img/p/2/7/27.jpg

http://exclusivasfaro.com/tienda/img/p/1/9/19.jpg

http://exclusivasfaro.com/tienda/img/p/4/4.jpg

http://exclusivasfaro.com/tienda/img/p/9/9.jpg

http://exclusivasfaro.com/tienda/img/p/1/1/11.jpg

 

Any idea of what is happening?

 

Thanks,

Martin

 

 

 

 

 

 

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Martin G
September 2015

Re: Whats wrong with my images in Merchant Center?

[ Edited ]
Top Contributor
# 3
Top Contributor


after re-uploading the feed google may take 24-72 hours or so
to verify that the offending web-server can be accessed reliably
and the merchant-center-account status is updated.

if after waiting 72-hours or so the status has still not been updated
then, for those particular images, the website may not be responding
properly or fast enough for all google's crawl requests; or, google may
be flagging the images for promotional branding (which is not allowed).

(1) after re-uploading, simply wait 72-hours before re-uploading the feed again;
(2) check the server's log files to verify google is re-crawling the images;
(3) check the server's log files to verify the server is responding properly;

(4) verify that the image_link values and the image itself have not changed;
(5) for one or two of those specific items, change the size of the image down
to something closer to 300x300 pixels or so, change the image file name and
the image_link value in the feed and resubmit the feed.

some web-servers simply cannot keep pace with all google's crawl requests,
especially if the images are larger than 300x300 pixels or so; if the server
cannot respond properly or fast enough with respect to particular images,
at the time of google's crawl requests, a somewhat random set of images
will be flagged during the crawls and re-crawls -- those particular images
all seem to be larger than about 300x300 pixels.

 

depending on the server, all such images may

need to be reduced to about 300x300 pixels.

importantly, if the associated web-server is down for any length of time,
google may flag items or the entire site as poor quality and disable all
associated items or images until the server is deemed to be reliable --
or permanently depending on the details.

generally, if a web-server is down for any length of time google requires
all availability attributes be changed to an out of stock value and the
feed re-uploaded; all items should remain with an availability value of
out of stock until the web-server is properly functioning -- then, and only
then, should values be updated as in stock and the feed re-submitted --
and is otherwise a policy violation and grounds for item disapproval or
suspension from the program, at any time.

otherwise, the best likely course would be to contact google directly so that a
person can verify the images are not being flagged for promotional branding
and that appropriate precautions have been implemented so that the server
is (a) reliable and will not be down again when items are listed as in stock

and (b) responding fast enough when large images are submitted.

 

View solution in original post

Re: Whats wrong with my images in Merchant Center?

Participant ✭ ✭ ☆
# 2
Participant ✭ ✭ ☆
Hi Martin G,

Welcome to adwords community, Even I was facing same issues. re upload your all the data feed it will approve soon.

Hope it helps you.
Marked as Best Answer.
Solution
Accepted by topic author Martin G
September 2015

Re: Whats wrong with my images in Merchant Center?

[ Edited ]
Top Contributor
# 3
Top Contributor


after re-uploading the feed google may take 24-72 hours or so
to verify that the offending web-server can be accessed reliably
and the merchant-center-account status is updated.

if after waiting 72-hours or so the status has still not been updated
then, for those particular images, the website may not be responding
properly or fast enough for all google's crawl requests; or, google may
be flagging the images for promotional branding (which is not allowed).

(1) after re-uploading, simply wait 72-hours before re-uploading the feed again;
(2) check the server's log files to verify google is re-crawling the images;
(3) check the server's log files to verify the server is responding properly;

(4) verify that the image_link values and the image itself have not changed;
(5) for one or two of those specific items, change the size of the image down
to something closer to 300x300 pixels or so, change the image file name and
the image_link value in the feed and resubmit the feed.

some web-servers simply cannot keep pace with all google's crawl requests,
especially if the images are larger than 300x300 pixels or so; if the server
cannot respond properly or fast enough with respect to particular images,
at the time of google's crawl requests, a somewhat random set of images
will be flagged during the crawls and re-crawls -- those particular images
all seem to be larger than about 300x300 pixels.

 

depending on the server, all such images may

need to be reduced to about 300x300 pixels.

importantly, if the associated web-server is down for any length of time,
google may flag items or the entire site as poor quality and disable all
associated items or images until the server is deemed to be reliable --
or permanently depending on the details.

generally, if a web-server is down for any length of time google requires
all availability attributes be changed to an out of stock value and the
feed re-uploaded; all items should remain with an availability value of
out of stock until the web-server is properly functioning -- then, and only
then, should values be updated as in stock and the feed re-submitted --
and is otherwise a policy violation and grounds for item disapproval or
suspension from the program, at any time.

otherwise, the best likely course would be to contact google directly so that a
person can verify the images are not being flagged for promotional branding
and that appropriate precautions have been implemented so that the server
is (a) reliable and will not be down again when items are listed as in stock

and (b) responding fast enough when large images are submitted.

 

Re: Whats wrong with my images in Merchant Center?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Thank you, What I did was to modify the names of my products, create a new feed and upload it again.
It is working now.

Thank you for your support.

Re: Whats wrong with my images in Merchant Center?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thank you! The info was very useful. I solve the problem by modify the feed (products name) and upload it again.
In 24 hours all the products were approved again.

Re: Whats wrong with my images in Merchant Center?

Top Contributor
# 6
Top Contributor

first, that sounds like good news and thank you for the update.

the original suggestion was to rename the image file,
not the feed; generally, be certain there is only one feed
registered with google and never delete the registered
feed unless indicated to do so by a person at google --
rather, simply make any change to the registered feed
and then re-upload.

Whats wrong with my images in Merchant Center?

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Have same issue with my client