AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
4.7K members online now
4.7K members online now
For questions related to Google Shopping and Merchant Center. Learn to optimize your Shopping ads
Guide Me
star_border
Reply

What might cause a sharp drop-off in products (almost 100) over the last two weeks?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I run a Shopify site and use their Google Shopping app that automatically sends my products to GMC. This has been running fine since it was setup (5 months). For some reason since mid August I have noticed the total number of products in GMC dropping quickly, around 7-8 products per day. Shopify says there isn't a problem on their end so I am reaching out here to see if you can suggest anything. I appreciate your help in advance. The URL is https://www.pjsgames.com

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Peter B
August 2016

Re: What might cause a sharp drop-off in products (almost 100) over the last two weeks?

[ Edited ]
Top Contributor
# 2
Top Contributor

inspect the main dashboard and both diagnostics tabs in the
merchant-center-account for any messages, errors, or issues.

also, check the individual item's status by clicking
on the item's title under the products-tab and verify
all processed data and check for any information
under the technical-details area.

 

items will be removed from the products-tab unless

all details are re-submitted at least monthly -- items

must also be updated immediately after critical changes

to the website or physical inventory availability occur.

also, check the emails listed under the settings-tab --
where google would send an email detailing any issues;
be certain google is not blocked via spam or similar
filters and the always-send-results option is selected
and click the show-messages-archive (mail-icon) in the
upper-right-hand-corner of the merchant-center-account.

otherwise, generally, google only lists products that are properly submitted,
are valid, and can be crawled and inspected on the verified website/domain.

otherwise, simply contact or re-contact google directly and
ask for a merchant-center/shopping-ads, support specialist --
https://support.google.com/merchants/contactflow

https://support.google.com/merchants/answer/4581834

 

 

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Peter B
August 2016

Re: What might cause a sharp drop-off in products (almost 100) over the last two weeks?

[ Edited ]
Top Contributor
# 2
Top Contributor

inspect the main dashboard and both diagnostics tabs in the
merchant-center-account for any messages, errors, or issues.

also, check the individual item's status by clicking
on the item's title under the products-tab and verify
all processed data and check for any information
under the technical-details area.

 

items will be removed from the products-tab unless

all details are re-submitted at least monthly -- items

must also be updated immediately after critical changes

to the website or physical inventory availability occur.

also, check the emails listed under the settings-tab --
where google would send an email detailing any issues;
be certain google is not blocked via spam or similar
filters and the always-send-results option is selected
and click the show-messages-archive (mail-icon) in the
upper-right-hand-corner of the merchant-center-account.

otherwise, generally, google only lists products that are properly submitted,
are valid, and can be crawled and inspected on the verified website/domain.

otherwise, simply contact or re-contact google directly and
ask for a merchant-center/shopping-ads, support specialist --
https://support.google.com/merchants/contactflow

https://support.google.com/merchants/answer/4581834

 

 

Re: What might cause a sharp drop-off in products (almost 100) over the last two weeks?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks for the tips. There are no errors on the dashboard page and I have all my emails set correctly. The Shopify app is supposed to take care of the expiring product issue. Looks like I'll have to try and get in touch with Google directly, thanks for the links!