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Volusion Merchgant Center google upload issues

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Since 2/7/2016 google feed uploads to google merchant center are giving me error. Up till now been working fine for years Need help with this error:

 

EnterpriseDT.Net.Ftp.FTPException: Authentication failed. (code=530) at EnterpriseDT.Net.Ftp.FTPControlSocket.ValidateReply(

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by CassieH (Community Manager)
February 2016

Re: Volusion Merchgant Center google upload issues

Top Contributor
# 2
Top Contributor
this message is most often a
username or password issue
with respect to the ftp-account.

the best likely course would be to
contact volusion support directly --
https://support.volusion.com/hc/en-us/articles/211809097-Contact

otherwise, a merchant-center product-listing-ads
support-specialist may be contacted for guidance --
https://support.google.com/merchants/contactflow

View solution in original post

Marked as Best Answer.
Solution
Accepted by CassieH (Community Manager)
February 2016

Re: Volusion Merchgant Center google upload issues

Top Contributor
# 2
Top Contributor
this message is most often a
username or password issue
with respect to the ftp-account.

the best likely course would be to
contact volusion support directly --
https://support.volusion.com/hc/en-us/articles/211809097-Contact

otherwise, a merchant-center product-listing-ads
support-specialist may be contacted for guidance --
https://support.google.com/merchants/contactflow

Re: Volusion Merchgant Center google upload issues

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you very much. I will contact google. Volusion said possible username password issue. I could not find where to update username or password. Thanks, Jerry

Re: Volusion Merchgant Center google upload issues

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
After going back and forth between google and Volusion I got the item resolved. Had to change password on google FTP account. Again many thanks for your great help in guiding me to resolve this issue. Jerry

Re: Volusion Merchgant Center google upload issues

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hello, I've had the same issue with the same error coding showing up on volusion and have changed the password several times without any success. Does anyone have any other ideas on how to resolve this. BTW, this is the first time I've tried to use sftp via the volusion interface.

Re: Volusion Merchgant Center google upload issues

[ Edited ]
Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

here is the exact error message:


<edited by a Community Manager as noted below>

I've double checked everything:
my username : <edited by a Community Manager as noted below> as well as my pw and file name are copied and pasted in the appropriate fields so there is no error there. When creating my file name I added the extension .xml in both google feeds area and in the file name field in volusion. <edited by a Community Manager as noted below>. Nothing works.

 

Note: this post has been edited by a Community Manager, per Community Guidelines, in order to remove account specifics and/or personal contact information. This is done to protect account security and privacy.

Re: Volusion Merchgant Center google upload issues

[ Edited ]
Top Contributor
# 7
Top Contributor

first, this is a rather old thread.

also, this is a public forum; any usernames or
passwords should be removed immediately.

for sftp --

be certain that the port used and configured
for any firewall related software is 19321

also, be certain that the sftp-generated-password is properly set.

also, be certain the rsa-key server-fingerprint is exchanged.

also, be certain that the logon-type is normal, not anonymous.

normally, the data-feed file upload (put) should take place under
the directory where the file is stored and include the sftp-username,
sftp-password set in the account, port-number 19321, and google's
sftp-server url:
sftp://partnerupload.google.com

otherwise, forum-members cannot look into any accounts --
as was indicated, the best likey course would be to contact, and
work with, volusion-support directly to help resolve any issues:
https://support.volusion.com/hc/en-us/articles/211809097-Contact

otherwise, a merchant-center product-listing-ads
support-specialist may be contacted for guidance --
https://support.google.com/merchants/contactflow

 

see also

https://support.google.com/merchants/answer/160627

 

Volusion Merchgant Center google upload issues

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

I'm also getting the same error message:

 

    EnterpriseDT.Net.Ftp.FTPException: Authentication failed. (code=530) at EnterpriseDT.Net.Ftp.FTPControlSocket.ValidateReply(FTPReply reply, String[] expectedReplyCodes) at EnterpriseDT.Net.Ftp.FTPClient.Password(String password) at google_base_integration.DoFTPUpload() in C:\BuildAgent\work\75d052dd65090ca6\V6.5\net\net\google_base_integration.aspx.cs:line 202

 

Under the Volusion API you have no option for the port or server.

All I input is the following:

 

FTP Username
 
FTP Password
FTP File Name
Title
Description
XML to be sent
 
How did others with same issue resolve problem?