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Value too long in attribute: description

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi Guys. Can anyone advise please. Out of almost 1500 listings on my google shopping feed, i am gettting over 55% of them dissaproved because it states.Value too long in attribute. Is there anyone who can advise on this as im confused over it. i use ekm powershop for my online shop who set up the feed in the first place at a cost, but siince then tell me there is nothing wrong, however my google merchant account tells me different

Kind Regards

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Craig M
October 2015

Re: Value too long in attribute: description

[ Edited ]
Top Contributor
# 2
Top Contributor


there are (relatively recent) character limits for most all attribute values.

for example, a description must be less than 5000 characters --
between 500 and 1000 characters is recommended as optimal.

that said, a single disapproval may be for multiple issues.

generally, all attribute values should be hand-inspected to verify
all data conforms to all updated rules, policies, and requirements --
what's reported may simply be examples or samples.

if a feed is used, the sample errors will be reported under the diagnostics-tab
by clicking on the blue or flagged current-issues boxes -- and then clicking the
issues, effected-items, or learn-more links; if the api is used, the sample errors
will be reported under api-diagnostics-tab.

details may also be shown under the products-tab, by clicking on an item's title.

if the (description) data is taken from the website then,
the website's landing-page may need to be changed --

and the (feed) data resubmitted.

regardless, if a third-party is submitting the data or handling the

e-commerce website details then, the best  likely course would

be to contact that third-party support-group directly for guidance --

in this case, ekm-powershop support.

see also
https://support.google.com/merchants/answer/188494#description
http://support.ekmpowershop.com/

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Craig M
October 2015

Re: Value too long in attribute: description

[ Edited ]
Top Contributor
# 2
Top Contributor


there are (relatively recent) character limits for most all attribute values.

for example, a description must be less than 5000 characters --
between 500 and 1000 characters is recommended as optimal.

that said, a single disapproval may be for multiple issues.

generally, all attribute values should be hand-inspected to verify
all data conforms to all updated rules, policies, and requirements --
what's reported may simply be examples or samples.

if a feed is used, the sample errors will be reported under the diagnostics-tab
by clicking on the blue or flagged current-issues boxes -- and then clicking the
issues, effected-items, or learn-more links; if the api is used, the sample errors
will be reported under api-diagnostics-tab.

details may also be shown under the products-tab, by clicking on an item's title.

if the (description) data is taken from the website then,
the website's landing-page may need to be changed --

and the (feed) data resubmitted.

regardless, if a third-party is submitting the data or handling the

e-commerce website details then, the best  likely course would

be to contact that third-party support-group directly for guidance --

in this case, ekm-powershop support.

see also
https://support.google.com/merchants/answer/188494#description
http://support.ekmpowershop.com/

Re: Value too long in attribute: description

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you .
Sorry for the late reply, As im not very experienced im still having issues and need to seek out a professional who can help me with this as im getting nowhere. I thank you for your information Kind Regards

Re: Value too long in attribute: description

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi
Im afraid EKM Dont want to know and dont offer a service to sort it out for me. or explain to me how to fix.
If you recommend anyone as im completely stuck

Re: Value too long in attribute: description

Top Contributor
# 5
Top Contributor

they seem to offer these support options --
https://help.ekmpowershop.com/hc/en-gb

most e-commerce platforms use the title and description information
directly from the website; so, the product's title and description details
for each item on the website would simply need to be changed --
fewer words or fewer sentences.

unfortunately, forum-members cannot recommended any services.

a merchant-center support-specialist may be able to offer some guidance --
https://support.google.com/merchants/contactflow

see also
https://support.google.com/adwords/answer/6102621