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Using a feed - changed images - but not reflecting in Ads

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

I use a feed service to submit my feed into merchant center.  The feed service does in fact have the correct images but when I look into Google Merchant center at my products, they have the old images.  I am wondering what is going on.  Can anyone shed any light on why the images in merchant center have not updated?

 

Thanks...

1 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by topic author Tabby J
September 2015

Re: Using a feed - changed images - but not reflecting in Ads

[ Edited ]
Top Contributor
# 2
Top Contributor

images may take 24-72 hours or so to update --
this assumes all the images are valid with respect
to all current policies and can be properly crawled.

also, if the url remains the same and only the image
itself was updated then the image update may take
a few days more; or the url may need to change by
adding a url parameter or similar to expedite a recrawl.

 

if the images are too large for the server to keep pace

with all google's crawl requests then smaller images

may need to be submitted -- about 300x300 pixels

without watermarks and with limited white-space.

generally, check the server's log files to be certain
that googlebot and googlebot-image have crawled
the site containing the images, that no errors were

seen in the logs or the quality-tab of the account,

and check all images against all current policies --

https://support.google.com/merchants/#topic=3404779

 

 

Marked as Best Answer.
Solution
Accepted by topic author Tabby J
September 2015

Re: Using a feed - changed images - but not reflecting in Ads

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks so much for your thorough (and prompt) response!