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Upgrade PLA to Shopping campaign by using upgrade tool

Participant ✭ ✭ ✭
# 1
Participant ✭ ✭ ✭

Hi All,

I have upgraded PLA to shopping campaign by using upgrade tool on 18th of August but Shopping campaign creation status is still showing (---).Why it is not showing completed yet?

 

Thanks

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author santosh s
September 2015

Re: Upgrade PLA to Shopping campaign by using upgrade tool

Top Contributor
# 4
Top Contributor
first, be certain no settings were changed
within adwords during the upgrade time
and there are no errors or warnings under
the merchant-center data-feed status report.

regardless, the best likely course would be to
contact a product-listing-ads specialist at google
so a person can look directly into the account,
campaigns, and the (feed) data being upgraded.

a google-adwords representative from the
google-ads-team may be contacted here --
http://support.google.com/adwords/answer/1385067
http://support.google.com/adwords/answer/8206

be certain to use the drop-down country menu, and the
drop-down language menu, to display the appropriate
contact details for your country, language, and time zone.

when contacting adwords, be certain to emphasize
that the issue relates to "product listing ads".

View solution in original post

Re: Upgrade PLA to Shopping campaign by using upgrade tool

Google Employee
# 2
Google Employee

Hi Santosh,

 

That's a bit strange - maybe there's a delay. Has anyone else on the Community experienced this? 

 

To ask the 'age old' question... have you tried clearing cache and cookies, using a different browser, logging out? 

Re: Upgrade PLA to Shopping campaign by using upgrade tool

Participant ✭ ✭ ✭
# 3
Participant ✭ ✭ ✭

Hi Rachel,

I have cleared cache and cookies and tried in three different browsers but status is still showing (---).Please help me out to resolve this.

 

Thanks

Marked as Best Answer.
Solution
Accepted by topic author santosh s
September 2015

Re: Upgrade PLA to Shopping campaign by using upgrade tool

Top Contributor
# 4
Top Contributor
first, be certain no settings were changed
within adwords during the upgrade time
and there are no errors or warnings under
the merchant-center data-feed status report.

regardless, the best likely course would be to
contact a product-listing-ads specialist at google
so a person can look directly into the account,
campaigns, and the (feed) data being upgraded.

a google-adwords representative from the
google-ads-team may be contacted here --
http://support.google.com/adwords/answer/1385067
http://support.google.com/adwords/answer/8206

be certain to use the drop-down country menu, and the
drop-down language menu, to display the appropriate
contact details for your country, language, and time zone.

when contacting adwords, be certain to emphasize
that the issue relates to "product listing ads".

Re: Upgrade PLA to Shopping campaign by using upgrade tool

Participant ✭ ✭ ✭
# 5
Participant ✭ ✭ ✭
Thanks Celebird.