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Unknown 'google product category' value

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

We have had thousands of skus listed for years and just yesterday we received an error -  Unknown 'google product category' value. We haven't changed any of the values? Did something change on Googles end or is this just a hiccup?

 

This is one example - This category is valid we beleive

 

Can anyone shed some light please?

 

18478
Home & Garden » Kitchen & Dining » Tableware » Drinkware » Mugs
2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Steve B
October 2015

Re: Unknown 'google product category' value

[ Edited ]
Top Contributor
# 2
Top Contributor

 

all breadcrumbs must be submitted as standard (ascii) text >
non-standard, non-ascii text, breadcrumbs are not allowed --
e.g. ⟩, » , ≫,  ≥ , : , or similar characters are not allowed.


a google_product_category submitted value must exactly
match a current, goggle-defined, taxonomy value, exactly.

all product_type values submitted must be in plain (ascii) text,
with standard > breadcrumbs,  a single space between each
breadcrumb, and no ancillary spaces or text whatsoever.

an example of a valid google_product_category value is:
Home & Garden > Kitchen & Dining > Tableware > Drinkware > Mugs

an example of a valid product_type value might be:
Kitchen and Dining > Tabletop > Cups and Mugs > Coffee Cups and Mugs

not using commas or any other symbols is a best-practice.

google constantly checks and rechecks accounts,
submitted data, and the entire website for issues --
an item, site, or account may be flagged at any time;
a best-practice is to periodically review the site and
all submitted data against current rules and policies.

for example, be certain that no taxonomy information is listed anyplace
else within the submitted data (feed) -- such as the description; that is a
policy violation and may be flagged at any time.

otherwise, forum members cannot look into the feed or account --
that url link to the account will not work for us; we can mainly offer
suggestions based on information posted here in the public forum.

 

assuming the posted value is the exact value being submitted,
that does not look to be a valid google_product_category value,
nor a valid product_type taxonomy-value -- that value seems to
contain non-standard (») breadcrumbs, which are not allowed.

otherwise, a merchant-center, product-listing-ads,
support-specialist may be contacted directly --
https://support.google.com/merchants/contactflow

see also
https://support.google.com/merchants/?#topic=3404778
http://celebird-cloud.appspot.com/apps/celebird-taxonomy-app.html?sq=mug#sr=3&nvhash=0

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Steve B
October 2015

Re: Unknown 'google product category' value

[ Edited ]
Top Contributor
# 2
Top Contributor

 

all breadcrumbs must be submitted as standard (ascii) text >
non-standard, non-ascii text, breadcrumbs are not allowed --
e.g. ⟩, » , ≫,  ≥ , : , or similar characters are not allowed.


a google_product_category submitted value must exactly
match a current, goggle-defined, taxonomy value, exactly.

all product_type values submitted must be in plain (ascii) text,
with standard > breadcrumbs,  a single space between each
breadcrumb, and no ancillary spaces or text whatsoever.

an example of a valid google_product_category value is:
Home & Garden > Kitchen & Dining > Tableware > Drinkware > Mugs

an example of a valid product_type value might be:
Kitchen and Dining > Tabletop > Cups and Mugs > Coffee Cups and Mugs

not using commas or any other symbols is a best-practice.

google constantly checks and rechecks accounts,
submitted data, and the entire website for issues --
an item, site, or account may be flagged at any time;
a best-practice is to periodically review the site and
all submitted data against current rules and policies.

for example, be certain that no taxonomy information is listed anyplace
else within the submitted data (feed) -- such as the description; that is a
policy violation and may be flagged at any time.

otherwise, forum members cannot look into the feed or account --
that url link to the account will not work for us; we can mainly offer
suggestions based on information posted here in the public forum.

 

assuming the posted value is the exact value being submitted,
that does not look to be a valid google_product_category value,
nor a valid product_type taxonomy-value -- that value seems to
contain non-standard (») breadcrumbs, which are not allowed.

otherwise, a merchant-center, product-listing-ads,
support-specialist may be contacted directly --
https://support.google.com/merchants/contactflow

see also
https://support.google.com/merchants/?#topic=3404778
http://celebird-cloud.appspot.com/apps/celebird-taxonomy-app.html?sq=mug#sr=3&nvhash=0

Re: Unknown 'google product category' value

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I will resubmit with only > Thank you very much!

Re: Unknown 'google product category' value

Rising Star
# 4
Rising Star
Hi @Celebird your first paragraph is contradicting, I'm guessing a typo. But you can use > in Product Type and Category to separate the categorization.
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Re: Unknown 'google product category' value

[ Edited ]
Top Contributor
# 5
Top Contributor

 

first, thank you for the feedback.


the symbol on the first line should be the u.s.ascii >
which is indicated as the only acceptable breadcrumb.

all the symbols on the third line should be simply examples of
some other forms, such as multi-byte or proprietary characters;
the line was now edited to verify all example symbols were invalid --
regardless of any examples, *all* other symbols that simply may look
like the utf-8 0x3E > character or any other character that might be
used as a delimiter, including commas, are disallowed; only u.s. ascii
utf-8 0x3E > is allowed for a tab-delimited feed.

as an aside, xml-based (feed) data must escape the character using >