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Unexpectedly review time issue

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello there,

 

I have product feed review issue in my merchant account for 4 weeks and I was contacted customer support which is in my country Turkey .After one weeks late they said to me no have any issue on my feed but review process has been get unexpected reasons.So they escalated the issue to gobal technical support teams.

 

As my previously product feed review experience takes the usually 2-3 days.

 

If you don't mind anyone can check my account for manually reviews which is USA targeting account.

 

Sincerely

Kaan

1 Expert replyverified_user

Re: Unexpectedly review time issue

[ Edited ]
Top Contributor
# 2
Top Contributor

most delays in (awaiting) a review are usually triggered by a few issues; e.g.
(a) a potential policy violation of an item, image, site, or type of product;
(b) submitted data not adhering to the rules or policies of a target-country;
(c) a recently registered feed or existing feed with unreported (syntax) errors;
(d) an item that has not been updated with respect to the most recent policies;
(e) certain (feed) data updates -- such as a new product or any new id;
(f) a feed that has not been updated (re-uploaded) in over a month;
(g) id values that change or are not unique per-item, or across multiple feeds;
(h) a landing-page or image that cannot be crawled properly, at all times;
(i) a feed submitted too frequently with respect to the expiration-date;
(j) any change to a website including images, microdata, content, or structure;
(k) items not listed as in stock or not in your current, physical, inventory;
(l) having more than a one registered feed -- only one feed is recommended.

also, under the diagnostics-tab, under the current-issues section --
try clicking on the account, feeds, and items, flagged or blue boxes.

 

the submitted data and website must conform to all the rules and

policies of the (registered feed's) target-country -- the same feed

or landing-page cannot be used for more than one country.

if there are any obvious issues, simply make the corrections in the
feed or on the website and then re-upload the registered data-feed,
before re-contacting google.

if a support specialist is already handling the case, or the case has already
been escalated, the best likely course would be to continue working directly
with the person and team who have already been assigned the case.

however, forum members cannot look into data-feeds or account histories --
we would usually need more specific information such as exact feed and status
histories, diagnostics screen-captures, exact feed entry details, etc., posted
here within public-forum [minus any personal or private information] to offer
more specific suggestions.

otherwise, try (also) submitting the following form:
https://support.google.com/merchants/contact/processing

otherwise, the best likely course would be to simply recontact
google directly; asking for a merchant-center product-listing-ads
support-specialist may sometimes help:
https://support.google.com/merchants/contactflow
https://support.google.com/merchants/answer/4581834

see also

https://support.google.com/merchants/answer/160637
https://support.google.com/merchants/#topic=3404779
https://support.google.com/merchants/#topic=3404778